Customer Service Representative

The primary responsibilities of a Customer Service Representative involve addressing customer inquiries and resolving issues to ensure a positive customer experience. On a daily basis, the individual will interact with customers via phone, email, or chat, providing accurate information about products and services. They are expected to handle complaints efficiently, process orders, and manage returns or exchanges. Additionally, the representative will maintain detailed records of customer interactions and transactions. The main objective is to enhance customer satisfaction and loyalty by delivering prompt and effective service, thereby contributing to the overall success of the organization.