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Quality Analyst

Job Overview

The Quality Analyst ensures that the company's products, services, and processes meet established quality standards. They are responsible for developing and implementing quality assurance policies and procedures, conducting inspections and audits, analyzing data to identify, and making recommendations to management. The Quality Analyst collaborates with cross-functional teams to resolve quality issues, provide training and coaching on quality standards and procedures, and maintains records of quality inspections and tests.

Organizational Impact

The organization impact of a Quality Analyst job can be significant. Some of the key impacts are:

1. Improved Product Quality: Quality Analysts are responsible for ensuring that products meet the required quality standards. By identifying defects and issues early on, they can help prevent costly recalls and improve customer satisfaction.

2. Increased Efficiency: Quality Analysts can help identify areas where processes can be improved, leading to increased efficiency and productivity. This can result in cost savings for the organization.

3. Compliance: Quality Analysts ensure that products and processes comply with regulatory requirements and industry standards. This helps the organization avoid legal and financial penalties.

4. Reputation: A strong quality assurance program can enhance the organization's reputation for producing high-quality products and services. This can lead to increased customer loyalty and brand recognition.

5. Continuous Improvement: Quality Analysts are responsible for identifying areas for improvement and implementing changes to processes and products. This helps the organization stay competitive and adapt to changing market conditions.

Key Systems

- Quality Management System (QMS)

- Statistical Process Control (SPC)

- Root Cause Analysis (RCA)

- Six Sigma methodology

- Lean Manufacturing principles


Inputs

- Customer feedback and complaints

- Quality standards and regulations

- Production processes and procedures

- Testing and inspection results

- Performance metrics and data analysis


Outputs

- Quality reports and analysis

- Recommendations for process improvements

- Identification of defects and issues

- Documentation of testing procedures and results

- Collaboration with development team to ensure quality standards are met


Activities

  • Manage time to effectively to complete duties as scheduled each day, week, month, year, etc.
  • Demonstrate compliance with all Company practices
  • Maintains a safe and healthy work environment by following standards and procedures and complying with legal regulations
  • Models the desired behaviors and actions and sets the example for others to follow
  • Remains current on Company standard practices and inspection criteria. Updates job knowledge by participating in educational opportunities; reading technical publications, and other material
  • Inspect, test, and measure using standard criteria, practices, and tools
  • Document inspection results by completing reports; summarizing opportunities, providing recommendation for corrective action; inputting data into the quality database
  • Discuss inspection results with those responsible
  • Identifies opportunities for improvement, assists with implementing solutions, and communicates with others as needed
  • Completes other Ad-Hoc projects and tasks as assigned
  • Helps accomplish quality and the Company mission by completing related job duties as needed

Recommended Items

  • Standard Operating Procedures (SOPs) for quality control and assurance
  • Quality control checklists for various stages of production
  • Quality assurance reports for tracking and analyzing quality metrics
  • Root cause analysis templates for identifying and addressing quality issues
  • Training materials for quality control and assurance best practices

Content Examples

  • Quality assurance reports
  • Test plans and test cases
  • Bug reports and defect tracking
  • User manuals and training materials
  • Process documentation and standard operating procedures

Sample Event-Driven Tasks

- Conduct a root cause analysis when a defect is identified in the product

- Review customer feedback and complaints to identify areas for improvement

- Perform a quality audit after a major production change or update

- Investigate and resolve any quality issues reported by the production team

- Develop and implement new quality control procedures in response to changing industry standards or regulations


Sample Scheduled Tasks

- Conduct daily quality checks on production lines

- Review and analyze weekly customer feedback reports

- Perform monthly audits of company policies and procedures

- Test and evaluate new software releases on a bi-weekly basis

- Conduct quarterly training sessions for employees on quality control measures


Sample Infill Tasks

- Conducting regular quality checks on products or services

- Analyzing customer feedback and identifying areas for improvement

- Developing and implementing quality control procedures

- Collaborating with other departments to ensure quality standards are met

- Providing training and support to team members on quality assurance processes


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