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Operations Manager

Job Overview

The Operations Manager will oversee all property management, maintenance construction/renovation, budget planning, expense review and control, collections and tenant relations of assigned portfolio or region. Support the Operations Department, reporting directly to Regional Property Manager Supervisors. Projects to include: managing building and tenant improvements, data collection and analysis, interior and exterior inspections, and budget analysis. To meet financial objectives by forecasting requirements, scheduling expenditures, analyzing variances, and initiating corrective action.

Organizational Impact

The Operations Manager plays a critical role in the success of an organization. They are responsible for overseeing the day-to-day operations of the company, ensuring that everything runs smoothly and efficiently. The impact of this job on the organization can be significant, including:

1. Increased productivity: The Operations Manager is responsible for ensuring that all processes and procedures are optimized for maximum efficiency. This can lead to increased productivity across the organization, resulting in higher output and revenue.

2. Improved quality: The Operations Manager is also responsible for ensuring that all products and services meet the highest quality standards. This can lead to improved customer satisfaction and loyalty, as well as a stronger reputation for the organization.

3. Cost savings: By optimizing processes and procedures, the Operations Manager can also help to reduce costs for the organization. This can lead to increased profitability and a stronger financial position.

4. Better communication: The Operations Manager is often the point person for communication between different departments and teams within the organization. By facilitating better communication, they can help to improve collaboration and teamwork, leading to better outcomes for the organization.

5. Strategic planning: The Operations Manager is also responsible for developing and implementing strategic plans for the organization. This can help to ensure that the organization is well-positioned for long-term success and growth.

Overall, the impact of the Operations Manager on the organization can be significant, helping to drive productivity, quality, cost savings, communication, and strategic planning.

Key Systems

- Project management software

- Inventory management software

- Customer relationship management (CRM) software

- Financial management software

- Human resources management software


Inputs

- Sales reports and forecasts

- Inventory levels and supply chain management

- Employee schedules and performance metrics

- Customer feedback and complaints

- Budget and financial reports


Outputs

- Daily reports on operational performance

- Implementation of operational strategies and plans

- Management of operational budgets and resources

- Coordination of operational activities across departments

- Identification and resolution of operational issues and challenges


Activities

  • Effectively communicate technical and financial information to the Director of Operations.
  • Manage safety programs, including employee training in fire safety, general emergency procedures, and use of emergency equipment.
  • Read and interpret legal documents and contract service agreements.
  • Review monthly operating expenses and reports.
  • Manage and control operating expenses.
  • Prepare annual operating budgets and maintain budgetary guidelines.
  • Review and approve expenditures within specified budgetary authority limits.
  • Interview, train, and develop talent.
  • Perform other duties as assigned.

Recommended Items

  • Standard Operating Procedures (SOPs) for all operational tasks
  • Performance metrics and KPIs for measuring team and individual performance
  • Incident reporting and escalation procedures for handling emergencies and critical situations
  • Budgeting and financial reporting processes for managing operational expenses and revenue
  • Training and development plans for team members to enhance their skills and knowledge in their respective roles.

Content Examples

  • Standard Operating Procedures (SOPs) for various operational tasks
  • Incident reports and analysis
  • Performance reports for team members and departments
  • Budget and expense reports
  • Training materials and manuals for new hires and ongoing professional development

Sample Event-Driven Tasks

- Coordinate with the IT department to resolve any system downtime issues

- Conduct a review of the inventory levels and place orders for restocking as needed

- Schedule and oversee the maintenance of equipment and machinery

- Develop and implement a contingency plan in case of emergencies such as power outages or natural disasters

- Conduct regular performance evaluations of staff and provide feedback and coaching as needed


Sample Scheduled Tasks

- Conduct daily team meetings to review progress and address any issues

- Review and approve employee timecards on a weekly basis

- Conduct monthly performance evaluations for team members

- Review and update standard operating procedures on a quarterly basis

- Conduct quarterly inventory audits to ensure accuracy of stock levels


Sample Infill Tasks

- Conducting regular performance evaluations of staff members

- Developing and implementing standard operating procedures for various departments

- Analyzing financial reports and making recommendations for cost-saving measures

- Coordinating with other departments to ensure smooth operations and timely delivery of products/services

- Identifying and addressing operational inefficiencies and implementing solutions to improve productivity and profitability.


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