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In an outsourcing model, the service provided is finished work. The outsourcing company manages a team and is responsible for selecting, training, directing, and monitoring its work; the customer typically has little interaction, instead of going through an account manager. This “finished work as a service” model can sound great, but in practice seldom works beyond very basic, routine functions. Relay’s Staff Hosting service puts the customer in direct contact with its remote team, with the remote workers becoming part of the customer’s team and culture. Relay hosts the staff and handles facilities and administrative functions, but the customer works directly with its team.

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