Customer Service Representative

Job Overview

In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our customer's products and services. The ideal candidate will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Also should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Duties & Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Ensuring that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintaining and updating records of customer interactions with details of inquiries, complaints, or comments.
• Maintaining a polite, helpful, and professional manner always.
• Respecting client confidentiality at all times.

Education & Training

• High school diploma or equivalent.

Knowledge, Skills & Experience

• Great English communication skills including active listening.
• At least 2 years of Customer service experience required.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Sound judgment and excellent problem-solving skills