Customer Experience Associate

Job Overview

A Customer Experience Associate is responsible for providing exceptional customer service and ensuring that customers have a positive experience with a company's products or services. They may interact with customers through various channels, such as phone, email, chat, or in-person, and handle inquiries, complaints, and feedback. They may also assist customers with placing orders, resolving issues, and providing product or service recommendations. A Customer Experience Associate must have excellent communication and problem-solving skills, be able to work well under pressure, and have a strong customer-centric mindset.

Duties & Responsibilities

• Greet customers and provide a warm welcome
• Assist customers with their inquiries and concerns
• Provide product information and recommendations
• Process customer orders and payments
• Handle customer complaints and escalate issues as necessary
• Maintain a clean and organized store environment
• Restock shelves and ensure inventory accuracy
• Participate in store promotions and events
• Meet sales targets and goals
• Continuously improve knowledge of products and services offered
• Follow company policies and procedures
• Provide excellent customer service at all times.

Education & Training

• High school diploma or equivalent.

Knowledge, Skills & Experience

• Strong communication skills, both verbal and written
• Ability to empathize with customers and provide exceptional service
• Experience in handling customer inquiries, complaints, and escalations
• Knowledge of customer service best practices and techniques
• Familiarity with customer relationship management (CRM) software
• Ability to multitask and prioritize tasks in a fast-paced environment
• Experience in sales or upselling is a plus
• Knowledge of the company's products and services to provide accurate information to customers.