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Department(s): Customer Success
Position Type: Full-Time
Office Location(s): Roatan | Honduras

Job Overview

A Customer Experience Associate is responsible for providing exceptional customer service and ensuring that customers have a positive experience with a company's products or services. They may interact with customers through various channels, such as phone, email, chat, or in-person, and handle inquiries, complaints, and feedback. They may also assist customers with placing orders, resolving issues, and providing product or service recommendations. A Customer Experience Associate must have excellent communication and problem-solving skills, be able to work well under pressure, and have a strong customer-centric mindset.

Duties & Responsibilities

  • Greet customers and provide a warm welcome
  • Assist customers with their inquiries and concerns
  • Provide product information and recommendations
  • Process customer orders and payments
  • Handle customer complaints and escalate issues as necessary
  • Maintain a clean and organized store environment
  • Restock shelves and ensure inventory accuracy
  • Participate in store promotions and events
  • Meet sales targets and goals
  • Continuously improve knowledge of products and services offered
  • Follow company policies and procedures
  • Provide excellent customer service at all times.

Education & Training

  • High school diploma or equivalent.

Knowledge, Skills & Experience

  • Strong communication skills, both verbal and written
  • Ability to empathize with customers and provide exceptional service
  • Experience in handling customer inquiries, complaints, and escalations
  • Knowledge of customer service best practices and techniques
  • Familiarity with customer relationship management (CRM) software
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Experience in sales or upselling is a plus
  • Knowledge of the company's products and services to provide accurate information to customers.

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