Leasing Associate
Job Overview
The Leasing Associate is an inside sales position responsible for interacting directly with prospective and current commercial tenants via email, chat, and voice. Key activities include answering questions, setting appointments, generating and coordinating the execution of lease, license, and renewal documents. This position works closely with and supports the on-site leasing team, providing real-time and off-hours assistance to meet leasing targets, manage customer relationships, and ensure tenant satisfaction.
Organizational Impact
The organization impact of a Leasing Associate job can be significant. Some of the key impacts are:
- Revenue Generation: Leasing Associates are responsible for finding and securing tenants for the organization's properties. Their efforts directly impact the organization's revenue generation.
- Tenant Retention: Leasing Associates are also responsible for ensuring that tenants are satisfied with their living arrangements and renew their leases. This helps the organization retain tenants and maintain a stable occupancy rate.
- Brand Image: Leasing Associates are often the first point of contact for potential tenants. Their professionalism, knowledge, and customer service skills can impact the organization's brand image and reputation.
- Property Maintenance: Leasing Associates are responsible for ensuring that properties are well-maintained and meet the needs of tenants. This can impact the organization's ability to attract and retain tenants.
- Compliance: Leasing Associates must ensure that all leasing activities comply with legal and regulatory requirements. Failure to do so can result in legal and financial consequences for the organization.
Overall, the role of a Leasing Associate is critical to the success of an organization's real estate operations. Their efforts impact revenue, tenant retention, brand image, property maintenance, and compliance.
Key Systems
- Customer Relationship Management (CRM) software
- Property management software
- Lease management software
- Marketing and advertising platforms
- Financial analysis and reporting tools
Inputs
- Property listings and availability
- Rental rates and pricing strategies
- Marketing and advertising campaigns
- Tenant screening and application processes
- Lease agreements and legal requirements
Outputs
- Completed lease agreements for new tenants
- Conducted property tours for potential tenants
- Responded to inquiries and provided information about available units
- Maintained accurate records of leasing activity
- Collaborated with property management team to ensure tenant satisfaction and retention
Activities
- Administer leasing transactions using a fully digital process
- Take inbound calls from current and prospective tenants to provide information
- Make outbound calls to existing customers to support them through
- Assist prospects in order to find the best fit
- All other duties as assigned
Recommended Items
- Conducting property tours for potential residents
- Preparing lease agreements and related documentation
- Conducting background and credit checks on potential residents
- Maintaining accurate records of leasing activity and resident information
- Providing excellent customer service to current and potential residents
Content Examples
- Lease agreements
- Move in checklists
- Renewal notices
- Maintenance requests
- Tenant communication logs
Sample Event-Driven Tasks
- Conduct a property tour for a prospective tenant who has scheduled an appointment
- Follow up with a lead who has expressed interest in a property via phone or email
- Prepare lease agreements and other necessary paperwork for a tenant who has been approved for a unit
- Coordinate move-in logistics with a new tenant, including scheduling a move-in inspection and collecting first month's rent and security deposit
- Conduct a move-out inspection and coordinate any necessary repairs or cleaning with maintenance staff after a tenant has vacated a unit.
Sample Scheduled Tasks
- Conducting property tours for prospective tenants
- Responding to inquiries and follow-up with leads
- Preparing lease agreements and move-in paperwork
- Conducting move-in and move-out inspections
- Collecting rent payments and managing delinquent accounts
Sample Infill Tasks
- Conducting property tours for potential tenants
- Responding to inquiries and follow-up with leads
- Preparing lease agreements and move-in paperwork
- Conducting credit and background checks on applicants
- Coordinating move-in and move-out processes with tenants and maintenance staff