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IT Systems and Quality Control Analyst

Job Overview

The IT Systems and Quality Control Analyst administers a Quality Control program associated with managing IT systems. This position involves monitoring and deriving process improvement opportunities associated with both Help Desk and internal/external customer service. The IT Systems and Quality Control Analyst  works closely with IT staff and other stakeholders to ensure that systems and processes are running smoothly and meeting established standards. This position requires leverages the ability to work independently and as part of a team, and a commitment to continuous improvement.

Organizational Impact

The IT Systems and Quality Control Analyst plays a critical role in ensuring the smooth functioning of an organization's IT systems and processes. Their work impacts the organization in several ways, including:

1. Improved efficiency: By analyzing and optimizing IT systems and processes, the analyst can help the organization operate more efficiently, reducing costs and increasing productivity.

2. Enhanced quality control: The analyst's work in quality control ensures that the organization's IT systems and processes meet the highest standards, reducing the risk of errors, downtime, and other issues.

3. Better decision-making: The analyst's work in data analysis and reporting provides valuable insights that can inform strategic decision-making across the organization.

4. Increased security: The analyst's work in IT security helps protect the organization's data and systems from cyber threats, reducing the risk of data breaches and other security incidents.

Overall, the IT Systems and Quality Control Analyst plays a critical role in ensuring the organization's IT systems and processes are optimized, secure, and reliable, which can have a significant impact on the organization's success and competitiveness.

Key Systems

- Quality management systems (QMS)

- Statistical process control (SPC) software

- Enterprise resource planning (ERP) systems

- Customer relationship management (CRM) software

- Data analysis and visualization tools (e.g. Excel, Tableau)


Inputs

- Data analysis and reporting

- IT system maintenance and troubleshooting

- Quality control and assurance processes

- Collaboration with cross-functional teams

- Research and implementation of new technologies and tools


Outputs

- Analysis reports on IT systems performance and quality control measures

- Recommendations for improvements to IT systems and quality control processes

- Documentation of IT systems and quality control procedures

- Training materials for IT staff on quality control measures and system usage

- Communication with stakeholders on IT systems and quality control issues and solutions


Activities

  • Insures that quality control programs are properly designed, implemented, and validated.
  • Classification of applications and systems
  • Implementation of quality control processes based on classifications and service level agreements
  • Data quality
  • Monitoring of regular tests and drills for backup and disaster recovery.
  • Knowledge of relational database concepts and experience writing SQL for purpose of analysis, testing, and troubleshooting

Recommended Items

  • Standard Operating Procedures (SOPs) for IT systems and quality control processes
  • Quality control checklists and templates for data analysis and reporting
  • Incident management and resolution procedures for IT systems
  • Change management procedures for IT systems and software updates
  • Documentation and training materials for IT systems and quality control processes

Content Examples

  • IT systems analysis reports
  • Quality control reports
  • Technical documentation for IT systems
  • Standard operating procedures for quality control processes
  • User manuals for IT systems and software applications

Sample Event-Driven Tasks

- Conduct a system audit and quality control check after a major software update or upgrade

- Investigate and troubleshoot system errors or malfunctions reported by end-users

- Analyze and evaluate system performance metrics to identify areas for improvement and optimization

- Develop and implement quality control procedures and protocols for new software or hardware implementations

- Monitor and analyze system security logs to identify and mitigate potential security threats or breaches


Sample Scheduled Tasks

- Conduct daily system checks to ensure all IT systems are functioning properly

- Perform weekly quality control audits on software applications to identify and resolve any issues

- Generate monthly reports on system performance and quality control metrics for management review

- Conduct quarterly user training sessions on new software updates and system enhancements

- Participate in annual IT system upgrades and migrations to ensure smooth transitions and minimal downtime.


Sample Infill Tasks

- Conducting regular system audits to ensure compliance with industry standards and regulations

- Developing and implementing quality control procedures for software development and testing processes

- Collaborating with cross-functional teams to identify and resolve system issues and bugs

- Analyzing data and metrics to identify trends and areas for improvement in system performance and quality

- Providing training and support to end-users on system functionality and best practices for quality control.


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