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Director Of Training And Instruction

Job Overview

Organizational Impact

-  The Director of Training plays a crucial role in an organization's success by ensuring that employees receive the necessary skills and knowledge to perform their jobs effectively. The impact of this role on the organization includes:

-  Improved employee performance: By providing comprehensive training programs, the Director of Training helps employees develop the skills and knowledge needed to excel in their roles, leading to improved performance and productivity.

-  Increased employee engagement: Training programs can help employees feel more engaged and motivated in their work, leading to higher job satisfaction and retention rates.

-  Enhanced organizational culture: A strong training program can help foster a positive and supportive organizational culture, where employees feel valued and supported in their professional development.

-  Reduced turnover: Investing in employee training and development can help reduce turnover rates by providing employees with opportunities for growth and advancement within the organization.

-  Improved customer satisfaction: Well-trained employees are better equipped to provide high-quality service to customers, leading to increased customer satisfaction and loyalty.

-  Overall, the Director of Training plays a critical role in shaping the organizational culture, improving employee performance, and ultimately driving the success of the organization.

Key Systems

- Learning Management System (LMS)

- Relay Central (CRM) 

- Training content development tools


- Training demand and needs

- Feedback from trainers and trainees

- Industry trends and required skills

- Budget and resource allocation

- Organizational goals and objectives


- Training materials and resources for new and existing employees

- Training schedules and agendas for upcoming training sessions

- Performance evaluations and feedback for training participants

- Training program assessments and recommendations for improvement

- Training reports and metrics for tracking progress and success of training initiatives


- Work with Sales and Operations to identify training needs

- Develop and implement training programs for employees

- Evaluate training effectiveness and make improvements as needed

- Collaborate with department heads to ensure training aligns with organizational goals

- Stay current on industry trends and best practices in training and development

Recommended Items

  • Training program development guidelines
  • Employee training needs assessment process
  • Training budget planning template
  • Training evaluation metrics and reporting procedures
  • Training delivery methods and best practices guide

Content Examples

  • Training manuals and materials
  • Training schedules and agendas
  • Training evaluation reports
  • Training attendance records
  • Training certification processes and documentation

Sample Event-Driven Tasks

- Develop a new training program in response to new customer demand or changes in industry regulations

- Conduct a needs assessment after receiving feedback from employees about gaps in current training programs

- Implement a refresher course for staff members who have not completed mandatory training within the required timeframe

- Arrange new trainings for employees who have returned to the bench and are assigned to new roles

Sample Scheduled Tasks

- Develop and update training programs and materials for new hires

- Conduct regular training sessions for employees on company policies and procedures

- Evaluate training effectiveness through surveys and feedback from employees

- Collaborate with department heads to identify training needs and develop customized programs

- Monitor employee progress and provide ongoing support and coaching to ensure successful training outcomes

Sample Infill Tasks

- Research for new training needs based on industry trending

- Collaborate with department heads to create customized training plans for specific teams

- Stay current on industry trends and best practices in training and development to continuously improve programs

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