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Contract Manager

Job Overview

The Contract Manager assists the operations team by caring for a contract from inception to expiration. This begins with properly profiling incoming Contracts, ensuring that they are entered properly in company systems, and capturing critical dates. Over time, the Contract Manager performs regular and ad-hoc audits, and conducts regular compliance checks. The Contract Manager is a source of information to the company regarding current and past Contracts, and manages the off-boarding process of Contracts upon termination

Organizational Impact

The Contract Manager can focus on agreements where the organization is either the provider of a service or the recipient of one. In many cases, work centers on properly abstracting agreements and ensuring that they are entered properly into company systems. In addition to managing critical dates, the Contract Manager can also monitor that billing is performed in accordance with the terms of the contract, either as a process-step or via spot-checks. Effective Contract Management relieves stress across multiple participants. Contract originators focus on getting deals done, while Operations team members rely on accurately profiled agreements. Accounting and Compliance benefit from accurate information, complete files, and appropriate billing.

Key Systems

The Contract Manager works closely with the organization’s Document Management System, and typically has access to the CRM or Accounting System to verify the proper entry of relevant Contract terms. If the organization has a unified Task Management System or Shared Calendar, the Contract Manager will access that system to set alerts for key dates. If the organization has a Compliance system or Checklist system, the Contract Manager will engage with that for the purpose of performing audits and quality assurance.


Incoming Contracts are routed through the Contract Manager, as are notifications for modification or termination of Contracts. Requests for activity are received via email, assigned ticket, or verbal request. Date-based alerts and recurring tasks are originated by a workflow or calendar system. The Contract Manager may also be alerted by systems such as a CRM, ECM, or workflow engine.


The Contract Manager can output information directly into a Document Management System, CRM, Accounting System, or similar, or can convey an abstract or verified document to another department to be properly profiled. Audit reports and instructions to take specific actions (such as electing to exercise a contract option, or to correct an error) are circulated to appropriate coworkers. The Contract Manager can also maintain and circulate a Contract Calendar, and respond directly to ad-hoc requests.


  • New Contract On-Boarding
  • Contract Execution Coordination
  • Electronic Signature Management
  • Abstracting / Profiling Contracts
  • Data Entry of Contract Terms and Parties
  • Quality Control
  • Error / Missing Items Resolution
  • Contract Audits
  • Contract File Audits
  • Option Exercise Management
  • Critical Date Management
  • Contract Compliance Management
  • Review of Billing vs Contract Terms
  • Contract Reporting
  • Contract Calendar Management
  • Comparison of Contracts
  • Contract Off-Boarding

Recommended Items

  • Standard Contract Templates
  • Standard Contract File
  • Sample Contracts with Exceptions Noted
  • Checklist for Contract Review
  • Glossary of Terms
  • Contract Options Definitions

Content Examples

  • Real Estate Leases
  • Professional Service Contacts
  • Vendor Agreements
  • Loan Agreements
  • Referral / Commission Agreements
  • Service Level Agreements
  • Warranty Agreements
  • Employment Agreements
  • Investment Agreements
  • Purchase Orders
  • Sale Agreements

Sample Event-Driven Tasks

  • On-Board New Contract
  • Off-Board Contract
  • Respond to Requests for Information
  • Respond to Date-Driven Alert
  • Coordinate Contract Execution

Sample Scheduled Tasks

  • Prepare Contract Report
  • Perform Scheduled Contract Audit
  • Perform Scheduled File Audit
  • Compliance Check per Schedule

Sample Infill Tasks

  • Review Contract Versions
  • Contract Data Governance
  • Compare Similar Contracts for Variances
  • Spot-Check Critical Dates
  • Identify Common Errors
  • Review Large Contracts
  • Review Old Contracts
  • Contact Contract Originators
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