Career Counselor
Job Overview
The Career Counselor will be delivering impactful training sessions focused on enhancing soft skills. The Career Counselor will play a crucial part in equipping our team members with the essential interpersonal skills necessary for success in their professional and personal lives.
Organizational Impact
The Career Counselor plays a critical role in enhancing overall performance of the organization by fostering essential interpersonal and intrapersonal skills of team members. The role of Career Counselor can be substantial, affecting various facets of an organization's operations and overall health. The impact of this job on the organization can be summarized as follows:
- Enhanced Communication: The Career Counselor helps employees develop better communication skills, which leads to clearer and more effective interactions both internally and externally. Improved communication reduces misunderstandings, enhances collaboration, and ensures that information is disseminated efficiently throughout the organization.
- Better Customer Relations: The Career Counselor ensures that team members can handle customer interactions more effectively, leading to improved customer satisfaction and loyalty. They are better equipped to understand and address customer needs, manage complaints, and create a positive customer experience.
- Enhanced Leadership: The Career Counselor provides leadership training to the team. Skills such as emotional intelligence, effective communication, and conflict resolution are essential for leadership. Enhanced leadership can drive the organization forward, set a positive example for employees, and navigate through challenges more effectively.
- Better Training Modules: The Career Counselor helps in developing the training programs and ensures that the team is utilizing the relevant training modules to enhance their skills. Well-trained employees lead to better customer satisfaction which can lead the organization forward.
- Enhancement of Employee Quality: The Career Counselor helps in HR team to get relevant and better quality candidates which ensures that customer is working with skilled resources.
Overall, the Career Counselor contributes to a more dynamic, productive, and positive workplace.
Key Systems
- Learning Management Systems (LMS)
- Video Conferencing Tools (e.g. Microsoft Teams, Zoom, Google Meet)
- Microsoft Excel or Google Sheets
- Assessment and Feedback Tools (E.g. Google Forms, Survey Monkey)
- Social Media management Tools (e.g. LinkedIn)
- AI tools (e.g. Canva)
- E-Learning Authoring Tools (e.g. Articulate 360)
Inputs
- Employee Training and Development
- Feedback from Trainers and trainees
- Resource allocation
- Resume building.
- Client research for interview purposes.
- Coordinate with internal team to facilitate interviews.
- Budgeting of training and development
Outputs
- Improved customer satisfaction
- Better training and development programs.
- Feedback to resources after interview
- Training material and resources for new and existing employees.
- Increased software proficiency for resources.
- Return of investment for training provided
Activities
- Develop engaging training sessions on a range of soft skills topics including communication, leadership, teamwork, time management, emotional intelligence, and resume building.
- Customize training programs to meet the specific needs and objectives of clients or participants, incorporating elements of resume building and leveraging technology for career advancement.
- Utilize a variety of instructional techniques and delivery methods, such as presentations, role-playing, interactive activities, and multimedia tools, to ensure maximum engagement and learning retention.
- Provide constructive feedback and guidance to participants to help them improve their soft skills, resume writing abilities, and utilize technology effectively to enhance their career prospects.
- Stay updated on industry trends and best practices in soft skills training, resume building, and relevant technologies to continuously enhance the effectiveness and relevance of training programs.
- Collaborate with internal teams to assess training needs, develop training materials, and evaluate the impact of training initiatives.
Recommended Items
- Training program development guidelines
- Employee training needs assessment process
- Training budget planning template
- Training evaluation metrics and reporting procedures
- Training delivery methods and best practices guide
Content Examples
- Training manuals and materials
- Training schedules and agendas
- Training evaluation reports
- Training attendance records
- Training certification processes and documentation
Sample Event-Driven Tasks
- Develop training programs
- Conduct a needs assessment after receiving feedback from employees about gaps in current training programs.
- Prepare employee for interviews with the customer
- Provide employees with feedback after interviews.
Sample Scheduled Tasks
- Develop and update training programs and materials
- Conduct regular training sessions for employees on company policies and procedures
- Evaluate training effectiveness through surveys and feedback from employees
- Collaborate with department heads to identify training needs and develop customized programs
- Monitor employee progress and provide ongoing support and coaching to ensure successful training outcomes.
Sample Infill Tasks
- Research for new training needs based on industry trending
- Collaborate with department heads to create customized training plans for specific teams
- Stay current on industry trends and best practices in training and development to continuously improve programs