Helpdesk Specialist

This position assists employees and associated subsidiaries with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The employee in this position also assists in the network maintenance requirements for desktop software and hardware deployments and other associated equipment. This position’s responsibilities require team and independent analysis, communication, and problem solving. Work is performed with limited supervision and requires initiative and judgment.