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Jean R.

Customer Service

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Brava Systems
  • Booking Appointments
  • Billing and Payment Software
  • Data Analysis

EDUCATION

Bachelor of Business Administration

Technological University Center

PROFESSIONAL SUMMARY

Dedicated and results-driven Customer Service Representative with a proven track record of excellence in appointment coordination and subject matter expertise, With strong communication abilities, attention to detail, and a customer-centric approach, committed to delivering outstanding service and fostering positive relationships with clients.

PROFESSIONAL EXPERIENCE

Appointment Coordinator

Regis RO | San Pedro Sula, Honduras | 2023 - 2024

  • Scheduled appointments for patients, ensuring accuracy and efficiency in the booking process.
  • Educated patients on the details of their insurance coverage and how it pertains to their healthcare services.
  • Assisted patients in locating the nearest clinics based on their preferences and convenience.
  • Maintained comprehensive records of hospital inpatient and emergency patients, providing timely follow-ups and updates to relevant stakeholders.
  • Generated detailed reports on patient status and distributed them to the entire team and clinic providers.
  • Managed communication channels effectively to facilitate smooth interactions between patients, providers, and internal staff.

Procurement Officer

FUNADEH | San Pedro Sula, Honduras | Dec 2022 - 2023

  • Managed the regional project purchasing process for multiple organizations, overseeing the procurement of goods and services.
  • Obtained quotations from various suppliers and vendors, ensuring competitive pricing and quality standards.
  • resented quotations to the manager for approval and initiated the necessary paperwork for each purchase transaction.
  • Oversaw the storage of products in accordance with organizational requirements and safety protocols.
  • Supervised staff members involved in the procurement process, providing guidance and support as needed.

Scheduling Specialist

KM2 Solutions | San Pedro Sula, Honduras | 2019 - 2021

  • Scheduled dermatology and cosmetic surgery appointments for both new and existing patients, ensuring accuracy and efficiency in the booking process.
  • Proactively contacted patients to reschedule appointments in cases of missed or canceled appointments, maintaining open communication and accommodating their needs.
  • Verified patients insurance coverage to ensure alignment with the healthcare provider´s network, validating the type of plan and confirming eligibility for services.
  • Maintained detailed records of patient appointments and communicated pertinent information to healthcare providers and support staff.
  • Addressed patient inquiries and concerns regarding appointment scheduling, insurance coverage, and clinic policies with professionalism and empathy.
  • Followed established protocols and guidelines to uphold compliance with regulatory standards and patient privacy regulations.

Subject Matter Expert

Alorica | San Pedro Sula, Honduras | 2015 - 2018

  • Served as a subject matter expert (SME) possessing in-depth knowledge and expertise in specific products, services, or processes.
  • Provided comprehensive support and guidance to new trainees, offering mentorship and training to facilitate their onboarding and integration into the team.
  • Conducted sales training sessions for new hires, imparting knowledge on effective sales techniques, product features, and customer engagement strategies.
  • Offered ongoing coaching and feedback to trainees, identifying areas for improvement and providing constructive guidance for skill development and performance enhancement.
  • Demonstrated a commitment to continuous learning and professional development, seeking opportunities to enhance personal skills and knowledge to better support trainees and contribute to organizational success.