Bryan M.

PROFESSIONAL EXPERIENCE

Dispatch Coordinator

24/7 Pro Locksmith LLC | San Pedro Sula, Honduras | 2022 - 2023

• Coordinated and dispatched technicians to customer locations for service calls, installations, and maintenance tasks.
• Scheduled and managed appointments for technicians, ensuring efficient allocation of resources and timely completion of tasks.
• Provided exceptional Customer Service by addressing inquiries, concerns, and service requests promptly and courteously. 
• Liaised between customers and technicians to communicate appointment details, service requirements, and any special instructions.
• Maintained accurate records of service appointments, including customer information, service requests, and technician assignment.
• Utilized dispatch software and communication tools to track technician locations, monitor job progress, and update appointment statuses in real-time.

Sales Specialist

Allied Global | San Pedro Sula, Honduras | 2021 - 2022

• Managed inbound and outbound calls to assist customers with hotel bookings and travel arrangements.
• Leveraged product knowledge and sales skills to effectively promote hotel booking services and secure reservations for customers.
• Maintained accurate records of customer interactions, bookings, and sales transaction using CRM systems or databases.
• Collaborated with team members to address customer inquiries, resolve issues, and ensure a seamless booking experience.
• Conducted follow-up communication with customers to ensure satisfaction with their bookings and solicit feedback for continuous improvement.

Customer Service Representative

Concentrix | San Pedro Sula, Honduras | 2017 - 2020

• Managed inbound and outbound calls, providing technical support, customer service, and unselling opportunities.
• Assisted customer with inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive experience.
• Identified upselling opportunities during customer interactions and effectively promoted additional products or services to enhance sales revenue.
• Demonstrated product knowledge and expertise to address customer questions and provide accurate information about features, benefits, and usage guidelines.
• Maintained a high level of professionalism and customer-centric approach in all interactions, fostering positive relationships and building customer loyalty.