Bryan M.

Customer Service

call   (214) GO-RELAY / (214) 467-3529


home   San Pedro Sula, Honduras


  • Brava Systems
  • CRM Software
  • Salesforce
  • Adaptability
  • Technical Troubleshooting
  • Data Entry
  • Persistent


Bachelor's in English

Pedagogical University of Honduras


Seasoned Customer Service Representative with diverse experience in dispatch coordination and specialized customer service roles. Previous roles involved managing inbound and outbound calls, providing technical support, and resolving customer inquiries with precision and efficiency.


Dispatch Coordinator

24/7 Pro Locksmith LLC | San Pedro Sula, Honduras | 2022 - 2023

  • Coordinated and dispatched technicians to customer locations for service calls, installations, and maintenance tasks.
  • Scheduled and managed appointments for technicians, ensuring efficient allocation of resources and timely completion of tasks.
  • Provided exceptional Customer Service by addressing inquiries, concerns, and service requests promptly and courteously. 
  • Liaised between customers and technicians to communicate appointment details, service requirements, and any special instructions.
  • Maintained accurate records of service appointments, including customer information, service requests, and technician assignment.
  • Utilized dispatch software and communication tools to track technician locations, monitor job progress, and update appointment statuses in real-time.

Sales Specialist

Allied Global | San Pedro Sula, Honduras | 2021 - 2022

  • Managed inbound and outbound calls to assist customers with hotel bookings and travel arrangements.
  • Leveraged product knowledge and sales skills to effectively promote hotel booking services and secure reservations for customers.
  • Maintained accurate records of customer interactions, bookings, and sales transaction using CRM systems or databases.
  • Collaborated with team members to address customer inquiries, resolve issues, and ensure a seamless booking experience.
  • Conducted follow-up communication with customers to ensure satisfaction with their bookings and solicit feedback for continuous improvement.

Customer Service Representative

Concentrix | San Pedro Sula, Honduras | 2017 - 2020

  • Managed inbound and outbound calls, providing technical support, customer service, and unselling opportunities.
  • Assisted customer with inquiries, troubleshooting technical issues, and resolving concerns to ensure a positive experience.
  • Identified upselling opportunities during customer interactions and effectively promoted additional products or services to enhance sales revenue.
  • Demonstrated product knowledge and expertise to address customer questions and provide accurate information about features, benefits, and usage guidelines.
  • Maintained a high level of professionalism and customer-centric approach in all interactions, fostering positive relationships and building customer loyalty.