Oscar G

PROFESSIONAL EXPERIENCE

Customer Service Representative

Mod Squad | San Pedro Sula, Honduras | July 2023 - December 2023

• Address and resolve customer inquiries, concerns, and issues with a focus on delivering satisfactory solutions.
• Demonstrate a deep understanding of products or services to guide customers and provide accurate information.
• Analyze customer situations and employ effective problem-solving skills to meet their needs.

Customer Support Specialist 

Itel | San Pedro Sula, Honduras | July 2022 - June 2023

• Communicate clearly and professionally, ensuring customers receive information in an easily understandable manner.
• Ensure that customer interactions adhere to quality standards and comply with company policies.
• Maintain detailed records of customer interactions, transactions, and inquiries for future reference.

Product Matter Expert

Startek | San Pedro Sula, Honduras | January 2019 - March 2020

• Act as a point of contact for customer support teams, assisting with complex inquiries and providing expertise on product-related matters.
• Gather and analyze customer feedback to identify areas for product improvement and enhancement.
• Contribute to quality assurance processes, ensuring products meet or exceed established standards and customer expectations.

Technical Support Agent 

Alorica | San Pedro Sula, Honduras | October 2016 - September 2018

• Point of contact for escalation between clients and different departments for different stages of new and existing expansion of projects.
• Coordinating and scheduling follow-ups and follow through with on-field inspections for engineers. 
• Scheduling and organizing workflow for client-engineer appointments for field inspections and others.