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Max P.

Accounting & Finance

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Ahmedabad, India


SKILLS

  • Yardi
  • Stemmons Enterprise
  • Yardi report development and management
  • SQL package debugging and data fixes
  • ETL data import/export
  • Client communication and support
  • ServiceNow ticket management

EDUCATION

Post Graduate Diploma in Computer Application

Durg University (2018)

Bachelor of Commerce

Pandit Ravi Shankar Shukla University (2017)

PROFESSIONAL SUMMARY

Dynamic and results-driven professional with extensive experience in providing comprehensive business application support and driving success in the real estate sector. Proven expertise in Yardi Real Estate platform management, including report development, SQL debugging, and ETL data migration. Adept at client communication and support, with a strong track record of resolving issues promptly and exceeding expectations. Highly skilled in service delivery and adept at managing ServiceNow tickets within defined SLA timeframes. Seeking to leverage background in delivering impactful solutions and enhancing operational efficiency in a challenging and rewarding environment.

PROFESSIONAL EXPERIENCE

Senior Software Programmer 

The Annet Group | Jul 2019 - Mar 2024 | Mumbai, India 

  • Provided comprehensive business application support to clients at Revantage Europe on the Yardi Real Estate platform, ensuring seamless operation and client satisfaction.
  • Developed and managed numerous Yardi reports, catering to client needs and enhancing operational efficiency.
  • Successfully debugged YSR report issues, identifying root causes and proposing effective solutions to ensure smooth functioning.
  • Facilitated client communication to address report-related issues promptly, fostering strong client relationships and resolving issues efficiently.
  • Demonstrated proficiency in Correspondence report and Custom Financial reports, contributing to enhanced reporting capabilities.
  • Utilized expertise in report creation, email templates, notifications, task runner setup, and scheduling to optimize report management processes.
  • Managed scheduling and generation of multiple reports through report scheduler, aligning with client requirements.
  • Implemented data fixes via Yardi Back End using SQL packages, ensuring data integrity and accuracy.
  • Conducted data import and export through ETLs, facilitating seamless data migration into Yardi from other platforms.
  • Prepared customer-specific manuals on various modules, enhancing user understanding and utilization of the Yardi platform.
  • Facilitated onboarding processes for entities, assets, banks, users, and workflows in Yardi, ensuring smooth integration and operation.
  • Specialized in the International, Investment Management, and Admin modules of Yardi, contributing to domain expertise and effective support.
  • Managed ServiceNow tickets created by clients, ensuring timely resolution within defined Service Level Agreement (SLA) timeframes, enhancing client satisfaction and service delivery.

Trainee 

Indian Navy | Dec 2018 - Apr 2019 | Mumbai, India 

  • Spearheaded full-stack development initiatives, leveraging expertise in .NET and SQL Server technologies.
  • Designed and implemented innovative solutions to generate and enhance reports, aligning with specific project requirements.
  • Ensured seamless operation of existing reports by swiftly identifying and rectifying issues, optimizing overall performance.
  • Contributed to team success by consistently delivering high-quality output and meeting project deadlines.
  • Collaborated with cross-functional teams to understand business needs, translating them into actionable technical requirements.
  • Demonstrated adaptability and problem-solving skills in addressing complex challenges throughout the development lifecycle.