Josue P.

PROFESSIONAL EXPERIENCE

Winback and Sales Specialist

Alorica | San Pedro Sula, Honduras | Jun 2023 - Mar 2024

• Conducted winback and sales activities primarily via telephone to reconnect with former customers and promote satellite and streaming services.
• Achieved daily and monthly sales targets by effectively communicating product features, benefits, and promotions to potential customers.
• Managed the recovery and collections process by addressing customer concerns, negotiating payment arrangements, and facilitating account reactivation.
• Promoted showtime services to existing and potential customers, emphasizing the value proposition and benefits of the offerings.
• Consistently met or exceeded sales goals, earning recognition as a top performer during trial and production periods.
• Provided support and guidance to new hires, assisting with their onboarding process and introducing them to the sales procedures and techniques.
• Utilized CRM Software to track customer interactions, update records, and manage sales pipelines.

Sales Representative

Prime Sources | San Pedro Sula, Honduras | Feb 2022 - May 2023

• Presented medical services to prospects and persuaded them to subscribe by offering promotions or additional services such as dental or vision coverage.
• Conducted evaluations of prospects by asking a series of questions to ensure they met the necessary requirements outlined by the insurance company.
• Transferred successful calls to the appropriate agent for further processing and evaluation by Quality Assurance and supervisory staff.
• Responded to customer inquiries regarding their preferred health insurance plans, providing detailed information and assisting them in the subscription process.
• Negotiated with prospects during each call, offering promotions and incentives to encourage subscription.
• Assessed the eligibility of prospects and facilitated customers to introduce and promote medical services and insurance plans.
• Maintained accurate records of customer interactions and sales activities in the CRM system.

Sales and Inventory Coordinator

Emy Super | San Pedro Sula, Honduras | Feb 2021 -Feb 2022

• Received and processed merchandise from local suppliers, ensuring accuracy and timeliness of deliveries.
• Reviewed and restocked inventory based on units sold per store, maintaining optimal stock levels.
• Monitored transfers between different points of sale and generated daily reports on total transfers.
• Conducted audits in designated areas and points of sale to assess inventory accuracy and compliance with merchandising standards.
• Organized and arranged merchandise on shelves according to company guidelines and product categories.
• Assisted in packing and distributing merchandise to ensure timely delivery to customers.
• Provided support and guidance to sales personnel via telephone, addressing inquiries and offering assistance.
• Offered in-store support to sales and customer service teams, resolving issues and ensuring smooth operations.