Heydi C.

PROFESSIONAL EXPERIENCE

Sales Executive

Aloft Hotel | San Pedro Sula, Honduras | Jun 2023 - Dec 2023

• Streamlined property development and executed revenue generation strategies for negotiated accounts, managing 65-75% of the hotel´s client portfolio.
• Conducted independent research via various channels ( e.g. LinkedIn, Chamber of Commerce) and represented the hotel in business negotiations, fostering face-to-face connections with key clients.
• Utilized comp set and market intelligence tools, including regular calls with the Revenue Manager and Marriott´s Global Sales Team, to optimize account performance.
• Led contract renewal and termination processes, designing customized contracts and formats for BT corporate accounts.
• Conducted bi-weekly account reviews to update client portfolio notes and ensure strategic alignment.
• Demonstrated expertise in national hotel brand sales tools and resources, facilitating account growth and maximizing revenue opportunities.
• Provided training and account reviews to property sales and revenue leadership teams as needed.
• Collaborated with Regional Director of Business Travel to develop strategic redirection plans for maximizing segment revenues.
• Managed the completion of National and Local RFPs during the annual RFP season, ensuring accurate performance tracking revenues.
• Conducted quarterly account reviews with local and national accounts, optimizing performance and fostering long-term relationships.
• Engaged in community activities and events to benefit the hotel´s brand presence and reputation.
• Participated in company standard meetings, including Monthly BT Organization Meeting, Revenue Strategy Meeting, and associate meetings or calls.
• Managed in answering and contracting group and catering leads.

Travel Agent

Travel Center | San Pedro Sula, Honduras | May 2018 - Mar 2020

• Facilitated travel bookings and reservations for clients, providing personalized recommendations and itineraries tailored to their preferences and needs.
• Managed client inquiries and concerns, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
• Collaborated with travel suppliers, airlines, hotels, and tour operators to negotiate rates, secure bookings and coordinate logistics for group travel and special events.
• Utilized sales techniques and persuasive communication skills to promote travel packages, upsell additional services, and meet sales targets.
• Stayed updated on industry trends, travel regulations, and destination information to provide accurate and timely assistance to clients.
• Handled administrative tasks such as processing payments, issuing tickets, and maintaining client records in CRM Systems.

Operations Manager

Friday´s Honduras | San Pedro Sula, Honduras | Mar 2017 - May 2018

• Led and supervised a team of operations staff, fostering a collaborative and productive work environment.
• Implemented and optimized operational processes to enhance efficiency and streamline workflows, resulting in improved productivity and cost savings.
• Oversaw inventory control, including procurement, stocking, and distribution, ensuring adequate stock levels to meet customer demands while minimizing excess inventory costs.
• Managed relationships with vendors and suppliers, negotiating contracts and agreements to secure favorable terms and pricing, contributing to overall cost reduction strategies.
• Developed and managed budgets for operational expenses, identifying cost-saving opportunities and implementing strategies to optimize spending without compromising quality or service levels.
• Ensured compliance with industry regulations and standards, monitoring adherence to safety protocols, legal requirements, and industry best practices.

Catering Sales Manager

Hotel Real Intercontinental | San Pedro Sula | September 2014 - September 2016

• Managed and negotiated catering and group leads for hotel account portfolio.
• Executed client site visits to close business and drive revenue.
• Worked with sales team to find new business and generate additional revenue.