Daniel P.
Information Technology
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Vadodara, India
SKILLS
- Python
- Stemmons Enterprise
- Excellent Communication
- Effective Problem Solving
- Quick Learner
EDUCATION
Bachelor Of Computer Engineering
Shri S ‘ad Vidhya Mandal Institute of Technology (2021)
PROFESSIONAL SUMMARY
Results-driven technical support professional with a proven track record in diagnosing and resolving computer system issues, providing user guidance, and maintaining up-to-date knowledge base articles. Adept at efficiently closing service tickets and ensuring optimal hardware and software functionality.
PROFESSIONAL EXPERIENCE
IT Helpdesk Specialist
Relay Human Cloud India | Ahmedabad, India | Oct 2022 - Present
- Provided technical support for computer systems and hardware via phone, email, and chat
- Diagnosed and resolved system issues remotely, configuring various peripherals
- Guided users in installing applications and promptly addressed their queries
- Escalated significant issues to vendors or technicians and maintained current knowledge base articles
- Systematically troubleshooted errors, managed service orders, and maintained comprehensive case records
- Tracked service orders to completion and efficiently closed service tickets
- Responsively addressed user inquiries, effectively resolving software and hardware operation issues
- Conducted basic troubleshooting and configured switches on Cisco Meraki (MX-64)
Intern
Eximius Network Solution | Vadodara, India | Aug 2021 - Mar 2022
- Resolved user calls concerning desktops, laptops, printers, and networking devices
- Remotely addressed issues using VNC, Team Viewer, and Any Desk
- Updated Office 365 and system drivers, performed backup, and facilitated data transfers
- Utilized network tools like Putty and executed formatting and fresh installations of Windows 7, 8, and 10
