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Joel L.

Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Pegasus
  • Task
  • Sales reporting and analysis
  • Client relationship management
  • Proficiency in Outlook and CRM software

EDUCATION

Bachelor's Degree in Marketing

University of San Pedro Sula

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude Administration 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Results-driven Sales Specialist with expertise in client relationship management and revenue growth. Proficient in payment processing and market analysis, they excel at identifying business opportunities. Strong communication and negotiation skills foster partnerships, while a commitment to customer service ensures consistent sales success.

PROFESSIONAL EXPERIENCE

Sales and Customer Retention Advisor

Allied Global | San Pedro Sula, Honduras l 2021 - 2024

  • Managed client relationships and facilitated effective communication to enhance customer satisfaction and retention.
  • Conducted phone consultations to address customer inquiries and resolve issues related to satellite radio services.
  • Actively promoted and sold Sirius XM products, effectively upselling features to meet customer needs and preferences.
  • Processed electronic payments securely and efficiently, ensuring a seamless transaction experience for customers.
  • Collaborated with cross-functional teams to improve service delivery and enhance customer experience.
  • Implemented recovery strategies through follow-up calls to re-engage customers and encourage product retention.

Sales Executive

Lapco Honduras | San Pedro Sula, Honduras l 2020 - 2021

  • Managed a diverse client portfolio across the northern region, fostering strong relationships to drive sales growth for architectural and industrial paint.
  • Controlled payment processes for both credit and cash clients, ensuring timely collection and maintaining accurate financial records.
  • Conducted regular follow-ups with existing clients while proactively seeking out new prospects to expand the customer base.
  • Compiled and analyzed weekly and monthly sales reports to track performance metrics and inform strategic planning.
  • Executed projects from initiation to completion, coordinating with clients and internal teams to ensure successful delivery.
  • Prepared invoices for credit and cash clients, maintaining meticulous records for financial accuracy.
  • Scheduled and managed meetings using Outlook to facilitate effective communication and collaboration with clients and team members.

Customer Service Floor Supervisor

Allied Global| San Pedro Sula, Honduras l 2013 - 2020

  • Provided exceptional customer service support through phone interactions with clients for Tracfone and Q Link, addressing inquiries and resolving issues.
  • Supervised floor operations, managing a team of customer service agents to ensure high levels of service quality and performance.
  • Acted as a Personnel Manager, overseeing staffing needs, training, and development of agents to enhance team effectiveness.
  • Assisted floor agents in real-time, providing guidance and support to resolve complex customer inquiries efficiently.
  • Managed daily metrics reports to track performance, identify trends, and implement improvements based on data analysis.
  • Reviewed recorded calls for quality assurance, providing constructive feedback to agents to improve service delivery.
  • Controlled daily attendance of team members, ensuring adherence to schedule and optimizing workforce management.