Kelly G.
Administrative Assistant
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- Salesforce CRM proficiency
- Zoho CRM proficiency
- Worklio software proficiency
- Prism software proficiency
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Agency Smart proficiency
EDUCATION
Bachelor's Degree in International Relations
Central American Technological University
LICENSES & CERTIFICATIONS
- Microsoft Business Applications International Cooperation Course (SICA)Entrepreneurship Batch Pixel CoursePublic Relations Plan for a SchoolSuccessful Presentation Course
ASSESSMENTS
PERSONALITY
ENTJ-A
People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.
PROFESSIONAL SUMMARY
Detail-oriented Administrative Assistant with expertise in managing employee benefits programs, including health insurance and voluntary options. Skilled in providing guidance to employees, ensuring informed decision-making, and overseeing the open enrollment process. Experienced in generating reports, reconciling transactions, and maintaining compliance through program audits. Delivers exceptional customer service while handling sensitive information with confidentiality and acts as a liaison with insurance providers to resolve issues, enhancing employee satisfaction.
PROFESSIONAL EXPERIENCE
Benefits Specialist
StaffLink | San Pedro Sula, Honduras | Jul 2022 - Oct 2024
- Administered and managed employee benefits programs, including health insurance, supplemental, voluntary benefits, and spending accounts.
- Provided employees with guidance and support regarding benefit options and coverage details to ensure informed decisions.
- Managed the open enrollment process, ensuring deadlines were met and data entry was accurate and timely.
- Assisted in generating client-requested reports, delivering detailed and accurate information as needed.
- Handled the reconciliation process, generating reports and ensuring timely payments to benefits providers.
- Completed audits of benefit programs to ensure accuracy and compliance with organizational and regulatory standards.
- Delivered customer service support through email, phone, and tickets, handling sensitive information with confidentiality.
- Acted as a liaison by communicating directly with insurance providers to resolve issues and provide accurate information to employees.
HR Assistant Intern
Camara de Comercio | San Pedro Sula, Honduras | Oct 2021 - Dec 2021
- Organized and maintained employee files and records to ensure accuracy and compliance with organizational standards.
- Addressed employee inquiries and requests, directing them to the HR manager as necessary to facilitate effective communication and resolution.
- Provided general administrative support, including scheduling meetings, managing correspondence, and maintaining office supplies.
- Assisted in compliance and reporting activities, ensuring adherence to company policies and relevant labor laws.
- Collaborated in organizing employee engagement activities and developed PowerPoint presentations for client training sessions.
