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Destine P.

IT & Development

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Ahmedabad, India


SKILLS

  • Advanced Excel
  • Patching
  • PowerShell Scripting
  • Ticketing Systems
  • RMM Tools
  • NOC
  • Patches
  • VPN
  • Migration
  • Active Directory
  • DNS
  • DHCP
  • Backup Recovery

EDUCATION

Bachelor of Engineering

Government Engineering College (2021)

LICENSES & CERTIFICATIONS

  • Microsoft Office 365 Administrator (Expected Dec 2024)
  • Microsoft 365 Certified: Fundamentals (Expected Jan 2025) 
  • Microsoft Certified: Azure Fundamentals (Expected Feb 2025) 

ASSESSMENTS

CORE SKILL English Aptitude ITSupportEngineerL2 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Proficient Systems and Cloud Engineer with over 2 years of experience in IT technical support. Demonstrated expertise in troubleshooting operating systems and addressing customer issues related to Windows servers, macOS, Outlook, Teams, VPN, and Office 365. Skilled in configuring user profiles, managing Active Directory, and executing migration tasks. Adept at utilizing RMM tools such as Datto RMM, Kaseya, and ConnectWise, along with ticketing systems like ZenDesk and Jira. Committed to delivering exceptional customer service and providing technical guidance to end-users. Strong background in routine maintenance, patch management, and backup recovery. Open to new opportunities and collaborations for innovative growth.

PROFESSIONAL EXPERIENCE

Systems and Cloud Engineer (L2)

Infrassist Technologies Pvt Ltd | Ahmedabad, India | Jun 2022 - Sep 2024

  • Troubleshoot operating system issues and customer problems related to Windows servers, macOS, Outlook, Teams, VPN, and network devices, as well as Office 365.
  • Configured Outlook, VPN, and Teams profiles.
  • Managed Active Directory and resolved Office 365 issues.
  • Performed migration tasks and facilitated user onboarding and offboarding processes.
  • Utilized RMM tools such as Datto RMM, Kaseya, Atera, Autotask, and ConnectWise, along with ticketing tools like ZenDesk and Jira.
  • Provided technical assistance and guidance to end-users via ticketing systems.
  • Supported end-users by troubleshooting hardware, software, and network issues.
  • Maintained software and server updates and managed backup recovery options.
  • Created Standard Operating Procedures (SOPs) and documentation, along with daily reports.
  • Conducted routine maintenance tasks, including patch management and deployment.