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Mibzar B.

Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Pegasus
  • iCareSales
  • Harmony 
  • Genesys
  • Oracle
  • Sales strategy and execution
  • Customer relationship management (CRM)
  • Technical troubleshooting
  • Upselling and cross-selling

EDUCATION

Bachelor Degree of Accounting and Finance

Catholic University of Honduras

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude Administration 0 100

PERSONALITY

ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A results-driven Sales Specialist with proven expertise in customer relationship management, technical support, and consultative sales. Skilled in identifying customer needs, offering tailored solutions, and driving product sales across various platforms. Demonstrates strong communication and negotiation abilities, with a focus on enhancing customer satisfaction and fostering long-term business relationships. Adept at upselling and cross-selling, consistently exceeding sales targets while providing exceptional service. A valuable asset to any organization, contributing to revenue growth and customer retention through a deep understanding of products and a commitment to excellence.

PROFESSIONAL EXPERIENCE

Sales Supervisor

Allied Global | San Pedro Sula, Honduras l Jan 2020 - Oct 2024

  • Led a team responsible for contacting customers who had canceled services, aiming to retain and re-engage them by offering tailored audio subscription packages.
  • Implemented effective sales strategies to persuade former customers to renew their subscriptions, achieving high retention rates.
  • Developed and enhanced team members' sales and communication skills through coaching and performance feedback.
  • Monitored and analyzed customer feedback to adjust sales tactics, ensuring customer satisfaction and improving subscription recovery outcomes.
  • Collaborated with cross-functional teams to optimize retention processes and meet organizational targets.

Customer Service Representative

Concentrix | San Pedro Sula, Honduras l Jun 2018 - July 2019

  • Assisted customers in restoring their services by troubleshooting technical issues and providing step-by-step support.
  • Guided customers through payment cycles, ensuring timely transactions and resolving billing concerns.
  • Promoted and sold car-related equipment, aligning product recommendations with customer needs to enhance their service experience.
  • Delivered exceptional customer service by resolving inquiries and ensuring smooth service recovery, contributing to customer satisfaction and retention.
  • Maintained up-to-date knowledge of products and services to effectively assist customers and maximize sales opportunities.