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Marjury Z.

Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Genesys
  • Kronos
  • Pegasus/CEP
  • iCareSales
  • Harmony
  • Avaya
  • Multichannel communication (phone, email, chat)
  • CRM system management
  • Sales and negotiation
  • Customer data management

EDUCATION

Bachelor’s Degree in Sciences and Humanities

Canaan Christian Academy

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude 0 100

PERSONALITY

ENFJ-T

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

A highly motivated and results-driven Sales Specialist with a proven track record in delivering exceptional sales performance and customer satisfaction. Skilled in multichannel communication, including phone, email, and live chat, they excel at building rapport with clients and providing tailored solutions that meet their needs. Proficient in CRM management, data analysis, and technical troubleshooting, they leverage strong problem-solving abilities and persuasive techniques to drive sales growth. Their commitment to customer service and ability to adapt quickly in fast-paced environments make them a valuable asset to any organization, consistently contributing to revenue generation and client retention.

PROFESSIONAL EXPERIENCE

Sales Agent

Allied Global | San Pedro Sula, Honduras l Jan 2019 - Oct 2024

  • Conducted outbound and inbound sales calls to promote SiriusXM streaming services.
  • Managed a portfolio of former customers, re-engaging them with tailored offers to encourage service renewals.
  • Presented and explained new offers and subscription packages, focusing on regaining lapsed customers.
  • Utilized persuasive communication techniques to convert leads and meet sales targets.
  • Built rapport with potential and existing customers, addressing inquiries and concerns to enhance satisfaction and retention.
  • Tracked and updated customer information in the CRM system to ensure accurate records and follow-up actions.
  • Analyzed customer needs and preferences to provide personalized streaming service recommendations.
  • Consistently met or exceeded individual sales quotas through effective negotiation and closing techniques.
  • Collaborated with cross-functional teams to ensure seamless service activation and subscription renewals.

Customer Service Representative

Zero Variance | San Pedro Sula, Honduras l Jan 2017 - Jan 2019

  • Delivered customer support across various channels, including phone, email, and live chat, ensuring a seamless and efficient experience.
  • Resolved customer issues promptly and effectively, employing active listening and empathy to enhance customer satisfaction.
  • Identified and diagnosed technical or service-related problems, providing clear and concise solutions.
  • Maintained detailed and accurate records of customer interactions across multiple platforms.
  • Collaborated with internal teams to address escalated issues, ensuring timely and successful resolutions.