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Abril B.

Administrative Assistant

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Brava Systems
  • Salesforce
  • Notion
  • Slack
  • ClickUp
  • Kustomer
  • Jira
  • Loom
  • Canva
  • Trello

EDUCATION

Bachelor of Business Administration

National Autonomous University of Honduras (2020 - Present)

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

RELAY METRICS

Assessments

0

Personality Type - ENFJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Dedicated administrative and executive Assistant with expertise in managing executive calendars, coordinating meetings, and handling sensitive information with the utmost discretion. Skilled in providing high-level administrative support, drafting communications, and organizing complex travel arrangements. Known for strong organizational skills, attention to detail, and the ability to streamline processes to enhance executive productivity and support organizational success. Effective communicator who fosters positive relationships and collaborates across departments to ensure smooth operations.

PROFESSIONAL EXPERIENCE

Executive Assistant

ArthroLense | Remote | May 2023 - June 2024

  • Performed minor accounting duties, including invoice processing and expense reconciliation.
  • Organized meetings, including scheduling, sending reminders, and arranging catering when necessary.
  • Provided administrative support by drafting, editing, and proofreading emails, memos, and communications on the executive’s behalf.
  • Managed the executive’s calendar, scheduled appointments, and prioritized sensitive matters.
  • Prepared and managed travel itineraries, booked flights, hotels, and transportation as needed.
  • Handled confidential information with discretion and professionalism.
  • Coordinated with other departments to facilitate communication and support the executive’s needs.

Customer Success Specialist

Partner Hero | San Pedro Sula, Honduras | Feb 2021 - May 2023

  • Managed and nurtured client relationships, overseeing onboarding, product adoption, and customer satisfaction to drive retention and growth.
  • Provided strategic guidance and resources to clients, enabling effective product usage to meet business goals.
  • Acted as the primary contact for all client communications, promptly addressing inquiries, concerns, and feedback.
  • Maintained  accurate and up-to-date client records, ensuring seamless account management through the CRM system.
  • Attended meetings with clients and service providers to discuss needs, progress, and potential opportunities.
  • Troubleshot and resolved customer issues to ensure a positive experience and prevent future problems.

Quality Assurance Specialist

Zero Variance | San Pedro Sula, Honduras | July 2020 - Feb 2021

  • Evaluated agents' performance against predefined quality metrics to ensure adherence to standards.
  • Provided feedback and coaching on compliance issues to maintain high-quality service.
  • Conducted coaching sessions to address performance gaps and reinforce best practices.
  • Assisted in developing and delivering training programs to address quality concerns and improve agent performance.
  • Participated in calibration sessions with other QA specialists to ensure consistency in evaluation standards.