Pamela M.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  Roatan, Honduras |  Mar 2024 - Present

• Oversaw maintenance service requests, addressing room concerns, cleaning needs, temperature adjustments, and key access issues.
• Coordinated and managed conference room bookings for tenants and internal teams.
• Processed Make Ready cases by obtaining vendor proposals and arranging maintenance and repair services.
• Drafted and distributed Welcome Letters to new tenants, supporting a smooth onboarding process.
• Responded to Tenant Portal inquiries, including account setup, autopay enrollment, and troubleshooting.
• Sent Customer Alert Emails to tenants regarding urgent building updates, emergency notices, and maintenance activities.
• Resolved NSF (Non-Sufficient Funds) cases by engaging with tenants and ensuring timely payments.
• Conducted periodic tenant check-ins to measure satisfaction and promptly address service concerns.
• Utilized Yardi to review rent rules, prepare monthly billing statements, and track pending payments.
• Maintained accurate lease ledger records to ensure tenant billing accuracy and account reconciliation.
• Processed late fee waiver requests and secured appropriate approvals per company policy.
• Organized floor plan maintenance projects, scheduling and coordinating vendor and tenant logistics.

Office Administrator

Bay Islands Tourism Bureau | Roatan, Honduras | Mar 2023 - Feb 2024

• Managed invoicing processes, including issuing account statements and collection notices for member payments.
• Oversaw employee and vendor payments, ensuring accuracy and timeliness.
• Delivered daily customer service support, addressing inquiries and maintaining positive relationships with clients.
• Coordinated and supported events, including participation in international and national travel shows.
• Handled secretarial and administrative activities to support office operations.
• Assisted with business development efforts by establishing and maintaining client relationships.
• Collaborated with internal teams and designers to support organizational initiatives and projects.

Customer Service Representative

Barefoot Cay Boutique Hotel |  Roatan,  Honduras | Apr 2019 - Jan  2023

• Delivered professional front desk and customer service support, including guest check-ins, facility tours, and event reporting to enhance visitor experience.
• Managed international purchasing operations, maintaining customs relations, overseeing cargo release, and providing FYDUCA customs assistance.
• Ensured compliance with regulatory requirements by assisting with environmental license renewals, light captain’s license updates, and vessel navigation permits.
• Oversaw staff and guest biosafety protocols and served as a certified first aid provider to maintain a safe environment.
• Conducted marine vessel checks to ensure operational standards and compliance with safety regulations.
• Prepared daily guest and event reports, contributing to effective communication with management.
• Supported financial processes by assisting with invoice entry, updating account statements, and preparing weekly budgets.
• Collaborated across departments to provide temporary assistance in accounting and administrative functions.