Ricardo L.
Administration, Construction, Customer Success, Operations, Property Management
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Roatan, Honduras
SKILLS
- AI Proficient
- Brava
- Outlook
- Yardi
- MS Office Suite
EDUCATION
Bachelor in Computer Science
Church of God Bilingual College
ASSESSMENTS
PERSONALITY
ISTJ-A
People with ISTJ as a personality type are reliable and dedicated. They thrive in structured environments, upholding traditions and meeting expectations with a strong sense of responsibility.
PROFESSIONAL SUMMARY
Detail-oriented Assistant Property Manager with strong expertise in tenant relations, lease administration, and operational coordination. Skilled in using property management systems like Yardi to manage service requests, track financials, and maintain accurate records. Known for ensuring policy compliance, streamlining processes, and supporting smooth property operations through effective communication and problem-solving. Brings added value by enhancing tenant satisfaction, improving workflow efficiency, and supporting overall property performance.
PROFESSIONAL EXPERIENCE
Assistant Property Manager
Relay Human Cloud | Roatan, Honduras
- Generated reports to identify outstanding payments and determined appropriate follow-up actions in coordination with property and regional managers.
- Created and managed service cases in Yardi, selecting appropriate request types, initiating AI workflows, and ensuring timely resolution and case closure.
- Reviewed and monitored submitted request forms to verify completeness and compliance with internal documentation standards.
- Logged and addressed incomplete or empty forms, documenting resolution steps for accountability and process improvement.
- Provided guidance and informal training to team members on proper request form completion and quality assurance procedures.
- Managed conference room reservations, verified availability, maintained booking systems, and coordinated with facilities staff to ensure readiness and adherence to building policies.
- Retrieved and reviewed tenant lease ledgers via Yardi, ensuring data accuracy for billing, audits, or internal reporting while maintaining strict data confidentiality.
- Handled tenant registration processes by retrieving and verifying Registration Codes and IDs in Yardi, ensuring secure and compliant handling of sensitive tenant information.
Customer Service and Sales
Zero Variance | San Pedro Sula , Honduras
- Assisted customers with SmartPay financing inquiries, including account setup, payment options, and plan eligibility.
- Provided clear and accurate product and service information, ensuring customers understood SmartPay terms and conditions.
- Guided customers through the application process for SmartPay, verifying documents and checking qualification criteria.
- Maintained detailed records of customer interactions and transactions in internal systems to ensure accurate follow-up.
- Handled high call volumes and in-store traffic while maintaining a positive and solution-focused attitude.
- Collaborated with sales and support teams to troubleshoot issues and deliver a seamless SmartPay user experience.
- Educated customers on SmartPay policies, payment schedules, and product return/exchange procedures.
- Achieved or exceeded performance metrics related to customer satisfaction, upselling, and issue resolution.
Tech Support
Alorica | San Pedro Sula , Honduras
- Assisted customers with troubleshooting internet, phone, and TV service issues, ensuring timely resolution.
- Guided users through modem/router setup, resets, and basic configuration to restore connectivity.
- Performed remote diagnostics and line tests to identify and resolve service disruptions.
- Documented all interactions and resolutions in internal systems to maintain accurate service records.
- Delivered clear, step-by-step technical support while maintaining a professional and customer-focused approach.
