Jenna J.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  Roatan, Honduras |  2023 - Present

• Addressed and resolved maintenance-related service requests, including room conditions, cleaning concerns, temperature complaints, and key card access.
• Scheduled conference room reservations, ensuring availability for tenants and internal team use.
• Coordinated Make Ready cases by reviewing vendor proposals and arranging necessary repair services.
• Issued Welcome Letters to new tenants and supported an efficient move-in/onboarding experience.
• Managed Tenant Portal support, assisting with account setup, payment automation, and troubleshooting access issues.
• Distributed Customer Alert Emails to communicate maintenance notices, emergency updates, and building-wide announcements.
• Tracked NSF payment cases, proactively contacting tenants to resolve outstanding balances.
• Conducted proactive check-ins with tenants to confirm satisfaction and ensure quality service delivery.
• Applied Yardi software to review billing rules, prepare monthly tenant statements, and monitor pending payments.
• Ensured lease ledger records were accurate, supporting correct billing and reconciliation.
• Processed late fee waiver requests in accordance with company guidelines and approval procedures.
• Planned and coordinated floor plan maintenance projects, liaising between vendors and tenants for seamless execution.

Recruiter

Bay Island Petroleum | Roatan,  Honduras | 2023

• Developed and posted job advertisements across relevant platforms to attract qualified candidates.
• Screened resumes and applications to create shortlists aligned with role requirements.
• Conducted initial interviews and assessments to evaluate candidate qualifications and cultural fit.
• Coordinated interviews with hiring managers, ensuring timely communication and structured feedback.
• Ensured recruitment processes adhered to company policies and labor law regulations.
• Facilitated new employee onboarding, including preparation of documentation and orientation sessions.
• Maintained accurate and up-to-date personnel records, including employment contracts, amendments, and renewals.
• Advised managers and staff on employment terms, policies, and contractual obligations.
• Monitored contract expiration dates and initiated timely renewal or termination procedures.

Assistant Manager

Mahogany Bay | Roatan,  Honduras | 2021- 2022

• Provided administrative support to the Port Director and managers, handling diverse requested tasks.
• Managed tenant rent and utility statements, ensuring timely billing and collection.
• Oversaw contract renewals for tenants with merchandise agreements.
• Coordinated purchases of office supplies and materials.
• Collaborated with the accounting department to reconcile tenant payments.
• Conducted site visits to tenant rentals to verify compliance with merchandise contracts.
• Welcomed and guided prospective tenants interested in leasing opportunities.
• Coordinated with Carnival Cruise Line on shared calendar activities for tenant communication.
• Arranged travel logistics for senior leadership, including airline tickets, vehicle rentals, and hotel reservations.
• Supported event planning by preparing conference rooms, organizing catering, and managing logistics.
• Assisted with preparation of monthly maintenance and security reports.
• Supervised visitor movement on cruise ship days to ensure safety and organization.
• Organized employee engagement activities, family events, appreciation initiatives, and bonus distributions.

Purchasing Assistant

Eldon’s Super Market | Roatan,  Honduras | 2021

• Researched and evaluated new products in the market to identify potential additions to inventory.
• Contacted vendors to request quotes, pricing details, and product information.
• Updated and maintained order records in Excel based on system data.
• Conducted weekly visits to the supermarket to verify product availability and accuracy.
• Coordinated with vendors to address inquiries and ensure timely deliveries.
• Researched competitor markets to identify missing or in-demand products.
• Trained new team members in purchasing procedures and departmental processes.