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Belkys L.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • AI Proficient
  • MS Office Suite
  • MS Teams
  • MS Outlook
  • Canva
  • Yardi One (Voyager, Commercial Café)
  • M-Files
  • Photoshop

EDUCATION

Bachelor's In International Relations And Commerce

Central American Technological University

LICENSES & CERTIFICATIONS

    Social Media for Business | INFOPOnline Marketing Management | INFOPCustomer Service Quality | INFOPProfessional Ethics | INFOPEtiquette and Protocol | INFOP

ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

INTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with INTJ as a personality type are intellectual and curious. They value innovation, logical reasoning, and personal growth, striving to master areas of interest and enhance their intellectual capabilities.

PROFESSIONAL SUMMARY

A dedicated Customer Service Representative with proven expertise in building strong client relationships, resolving inquiries, and ensuring customer satisfaction. Skilled in communication, problem-solving, and using systems such as MS Office, Yardi One, and M-Files to streamline operations. Committed to delivering efficient solutions and enhancing customer experiences, contributing to organizational growth and loyalty.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  San Pedro Sula, Honduras l Nov 2022 - Present

  • Oversaw maintenance service requests, addressing room concerns, cleaning needs, temperature adjustments, and key access issues.
  • Coordinated and managed conference room bookings for tenants and internal teams.
  • Processed Make Ready cases by obtaining vendor proposals and arranging maintenance and repair services.
  • Drafted and distributed Welcome Letters to new tenants, supporting a smooth onboarding process.
  • Responded to Tenant Portal inquiries, including account setup, autopay enrollment, and troubleshooting.
  • Sent Customer Alert Emails to tenants regarding urgent building updates, emergency notices, and maintenance activities.
  • Resolved NSF (Non-Sufficient Funds) cases by engaging with tenants and ensuring timely payments.
  • Conducted periodic tenant check-ins to measure satisfaction and promptly address service concerns.
  • Utilized Yardi to review rent rules, prepare monthly billing statements, and track pending payments.
  • Maintained accurate lease ledger records to ensure tenant billing accuracy and account reconciliation.
  • Processed late fee waiver requests and secured appropriate approvals per company policy.
  • Organized floor plan maintenance projects, scheduling and coordinating vendor and tenant logistics.

Substitute Teacher

Ulua Pearl Government Institute | El Progreso, Honduras l Mar 2017- Nov 2019

  • Designed and delivered lesson plans aligned with curriculum objectives to support effective learning outcomes.
  • Assessed homework and assignments, providing constructive feedback to reinforce student understanding.
  • Monitored and evaluated student progress, identifying areas for improvement and tailoring instruction accordingly.
  • Facilitated interactive classroom activities to promote engagement, participation, and knowledge retention.

Customer Service Representative

Allied Global |  San Pedro Sula, Honduras l Jan 2013- Aug 2016

  • Built and maintained positive relationships with tenants and clients, ensuring satisfaction and long-term retention.
  • Responded promptly to customer inquiries, providing accurate and timely information.
  • Resolved customer complaints and issues with professionalism, delivering effective solutions.
  • Processed and managed reimbursement requests with accuracy and efficiency.