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Ana O.

Administration, Customer Success, Information Technology, Leasing, Operations, Property Management, Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • AI Proficient
  • Global Distribution Systems (GDS)
  • Farelogix
  • Sabre
  • Galileo
  • Efficiency under pressure
  • Multitasking
  • Organizational skills

EDUCATION

Bachelor’s Degree in Sciences and Humanities

N.G. Bilingual Institute for Outstanding Youth


ASSESSMENTS

CORE SKILL English Aptitude CustomerService 0 100

PERSONALITY

INTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with INTJ as a personality type are intellectual and curious. They value innovation, logical reasoning, and personal growth, striving to master areas of interest and enhance their intellectual capabilities.

PROFESSIONAL SUMMARY

Results-driven Customer Service Representative with proven experience delivering high-quality support and building positive client relationships across multiple industries. Demonstrates strong communication, problem-solving, and multitasking skills while efficiently handling inquiries, resolving concerns, and processing transactions. Known for maintaining professionalism under pressure and consistently contributing to high customer satisfaction. Brings value to organizations by improving the customer experience, strengthening brand loyalty, and supporting operational efficiency through dependable and service-focused performance.

PROFESSIONAL EXPERIENCE

Customer Service Representative

Startek | San Pedro Sula, Honduras l Nov 2024 – Mar 2026

  • Assisted customers with cable, internet, and mobile service inquiries and technical issues.
  • Processed payments, service upgrades, and product purchases through internal systems.
  • Resolved customer complaints and provided effective solutions to improve satisfaction.
  • Maintained detailed customer records and documented service interactions.
  • Achieved high levels of customer satisfaction through professional and efficient support.

Remote Cold Caller

HYPR Service | Remote l Feb 2024 – May 2024

  • Generated sales leads by conducting outbound calls to homeowners.
  • Introduced company services and qualified potential prospects for follow-up.
  • Built positive relationships with potential clients through professional communication.
  • Maintained call records and updated lead information in the CRM system.
  • Consistently met call and lead generation targets.

Customer Service Representative

Collective Solution | San Pedro Sula, Honduras l Sep 2023 - Jan 2024

  • Assisted clients in designing and creating custom cards tailored to their needs and branding.
  • Advised customers on design options to maximize visual impact and customer engagement.
  • Managed and updated client websites, ensuring content accuracy and functionality.
  • Responded to customer inquiries and provided timely solutions to issues.
  • Maintained strong client relationships through clear and professional communication.

Travel Agent Assistant

Allied Global | San Pedro Sula, Honduras l Jan 2022 - Jul 2023

  • Coordinated travel arrangements including flight bookings, hotel accommodations, and rental car reservations for clients.
  • Assisted customers in planning travel itineraries and ensured all reservations met their preferences and schedules.
  • Communicated with vendors and travel service providers to confirm bookings and resolve scheduling issues.
  • Maintained accurate travel records and updated booking information in company systems.
  • Provided customer support by answering travel-related inquiries and assisting with itinerary changes.