Jose M.
Administration, Construction, Customer Success, Operations
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- AI Proficient
- Microsoft Office Suite
- Microsoft Teams
- Google Workspace
- Headspace
- Zendesk
- CRM Management
- Data Entry & Data Validation
EDUCATION
Bachelor’s Degree in Sciences and Humanities
Technological University Center
ASSESSMENTS
PERSONALITY
ENFJ-A
People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.
PROFESSIONAL SUMMARY
Organized and detail-oriented Administrative Assistant with proven experience supporting teams, managing schedules, coordinating client meetings, and optimizing operational workflows. Skilled in office administration, data entry, logistics coordination, and customer support across multiple channels. Demonstrates strong communication, problem-solving, and multitasking abilities to ensure seamless day-to-day operations. Brings efficiency, reliability, and proactive support that enhances team productivity and contributes to the smooth functioning of organizational processes.
PROFESSIONAL EXPERIENCE
Service Support and Subject Matter Expert
Partner Hero | San Pedro Sula, Honduras l Mar 2023 - Feb 2026
- Provided customer and technical support via social media, chat, email, and phone for users of Headspace, delivering timely and effective issue resolution.
- Assisted members with application-related concerns through Zendesk, ensuring high levels of customer satisfaction and service quality.
- Served as a Subject Matter Expert (SME), offering guidance, insight, and technical support to team associates to improve overall performance and knowledge.
- Conducted Quality Assurance (QA) analysis to monitor service standards, identify improvement areas, and ensure compliance with internal guidelines.
- Led a back-office data entry project focused on therapist information management, ensuring accuracy, organization, and timely completion of deliverables.
- Implemented quality checks and process improvements within the pre-screening workflow, increasing efficiency and reducing review errors.
- Collaborated with cross-functional teams, including operations and quality assurance, to optimize service delivery and maintain high customer satisfaction metrics.
Warehouse Department Assistant
Lovable | San Pedro Sula, Honduras l Jan 2021 - Apr 2022
- Coordinated daily warehouse operations, assigning tasks and monitoring team performance to ensure timely and accurate order fulfillment.
- Scheduled client meetings to discuss shipping timelines, order status, and administrative strategies, ensuring clear communication and service alignment.
- Assisted in planning and optimizing delivery routes for merchandise distribution, improving logistics efficiency and on-time deliveries.
- Supported administrative functions related to shipping documentation, order tracking, and operational reporting.
- Supervised team members to maintain productivity, workflow efficiency, and adherence to safety and operational standards.
Customer Service Representative
Concentrix | San Pedro Sula, Honduras l Jul 2019 - Jan 2021
- Provided customer and technical support services while working at Comcast, assisting clients with service-related inquiries and technical issues.
- Diagnosed and resolved customer concerns related to connectivity, billing, and account management, ensuring high levels of customer satisfaction.
- Delivered clear and professional communication across phone and digital channels, effectively explaining technical concepts to non-technical users.
- Troubleshot service interruptions and technical malfunctions, guiding customers through step-by-step solutions.
- Maintained detailed documentation of customer interactions and resolutions in internal systems to ensure accurate records and follow-up when necessary.
