Harold P.

PROFESSIONAL EXPERIENCE

Lawyer

Mejía & Associates Law Firm |  San Pedro Sula, Honduras l 2023 - 2026

• Managed and maintained comprehensive legal documentation, including Powers of Attorney (PoAs), certificates of legal existence, name changes, assignments, mergers, and recordals.
• Prepared, reviewed, and filed trademark applications, renewals, assignments, mergers, and changes of name/address with national and international trademark offices.
• Drafted and submitted legal filings and correspondence supporting trademark prosecution, maintenance, and post-registration matters.
• Monitored trademark deadlines, renewal cycles, and expiration dates, ensuring timely filings and full compliance with jurisdictional requirements.
• Reviewed official trademark correspondence and coordinated accurate and timely responses with clients and internal legal teams.
• Ensured all legal documents were accurate, properly executed, notarized, and legalized prior to submission to government authorities.
• Maintained and updated digital case files, docketing systems, and Excel databases to ensure accurate recordkeeping and effective follow-up.
• Verified the accuracy of trademark certificates and government-issued documents, conducting detailed quality checks before client delivery.
• Prepared and filed corrective submissions with trademark offices to resolve discrepancies or errors in official records.
• Uploaded all trademark actions into billing systems to support invoicing, cost tracking, and client billing processes.
• Educated clients on trademark renewal processes, pricing structures, and required documentation, ensuring clarity and procedural compliance.
• Managed high-volume trademark renewal portfolios for national and international clients, including multinational corporations.
• Collaborated closely with attorneys, billing teams, and international agents while maintaining strict confidentiality of sensitive legal information.
• Supported large-scale, time-sensitive trademark renewal projects by prioritizing tasks and meeting strict deadlines in a fast-paced legal environment.

Sr. Specialist

Concentrix | San Pedro Sula, Honduras l 2016 - 2023

• Provided advanced support in high-volume customer service environments, managing complex inquiries with accuracy and professionalism.
• Handled customer escalations, conducted process follow-ups, and delivered timely, client-focused resolutions to ensure satisfaction and retention.
• Produced accurate documentation of customer interactions, contributing to consistent records and improved workflow efficiency.
• Acted as a point of contact for complex or sensitive cases, coordinating with internal teams to resolve issues efficiently.
• Monitored service queues and performance metrics to maintain service-level standards in fast-paced environments.
• Identified recurring issues and contributed to process improvements to enhance customer experience and operational effectiveness.

Portability Agent Specialist

Allied Global | San Pedro Sula, Honduras l 2014 - 2016

• Delivered advanced support in high-volume customer service environments, resolving complex inquiries with accuracy, efficiency, and professionalism.
• Managed customer escalations, performed end-to-end follow-ups, and implemented client-focused resolutions to drive satisfaction and retention.
• Maintained precise documentation of customer interactions, ensuring consistent records and supporting operational efficiency.
• Served as a primary point of contact for complex or sensitive cases, coordinating cross-functional teams to achieve timely resolutions.
• Monitored service queues and key performance metrics to meet service-level standards in fast-paced environments.
• Analyzed recurring issues and contributed to process improvements to enhance customer experience and overall service effectiveness.