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Jennifer P.

Administration, Customer Success, Information Technology, Leasing, Operations, Property Management, Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • AI Proficient
  • Salesforce
  • Microsoft Office 365
  • Google Workspace
  • Canva
  • Oracle
  • Genesys 
  • MyQ Insight
  • CSS Pega
  • Five9 
  • Avaya

EDUCATION

Bachelor's Degree in Marketing

Technological University Center (2023 - Present)


ASSESSMENTS

CORE SKILL English Aptitude CustomerService 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

A driven Customer Service Representative with experience providing support, resolving customer inquiries, and processing orders accurately. Demonstrates strong problem-solving abilities, effective communication skills, and a customer-focused approach that consistently drives satisfaction and timely issue resolution. Recognized for reliability, attention to detail, and the ability to deliver high-quality service while supporting organizational efficiency and customer loyalty.

PROFESSIONAL EXPERIENCE

Corporate Customer Service Agent

Alorica | San Pedro Sula, Honduras l Sept 2025 - Dec 2025

  • Provided professional customer support to address inquiries, resolve issues, and deliver effective service solutions across multiple channels.
  • Processed, reviewed, and placed customer orders accurately while ensuring compliance with company policies and service standards.
  • Maintained detailed records of customer interactions, orders, and case resolutions within internal systems.
  • Followed up on customer inquiries and open cases to ensure timely resolution, clear communication, and high customer satisfaction levels.
  • Assisted customers with system access, navigation, and basic troubleshooting to ensure a seamless and efficient service experience.
  • Collaborated with internal teams when necessary to escalate and resolve complex customer concerns effectively.

Customer Service Supervisor

InTouch CX | San Pedro Sula, Honduras l Aug 2023 - Jul 2025

  • Monitored and ensured achievement of monthly KPIs and team performance goals.
  • Provided weekly coaching and feedback to team members to enhance performance.
  • Coordinated and facilitated training sessions, including product knowledge and problem-solving workshops.
  • Developed staff skills and knowledge in line with product requirements.
  • Generated reports and implemented strategies to improve team productivity and performance.
  • Identified operational or performance issues and executed corrective actions when necessary.
  • Managed team schedules and coordinated vacation planning.
  • Reinforced product knowledge and provided agents with problem-solving resources.

Tech Support Specialist

InTouch CX | San Pedro Sula, Honduras l Dec 2022 - Aug 2023

  • Provided bilingual customer and technical support to effectively resolve service inquiries and system-related issues.
  • Diagnosed and troubleshot technical problems, delivering clear guidance on system usage and functionality.
  • Documented customer interactions, technical issues, and resolutions accurately within internal tracking systems.
  • Maintained high customer satisfaction by consistently meeting service quality, performance, and resolution metrics.
  • Managed and followed up on customer cases to ensure timely, accurate, and complete issue resolution.