Jose P.
Administration, Construction, Contract Administration, Customer Success, Operations
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
San Pedro Sula, Honduras
SKILLS
- AI Proficient
- Salesforce
- Microsoft Office 365
- Data tracking & analysis
- Presentation design
- CRM systems
- Communication
- Analytical thinking
- Organization
EDUCATION
Bachelor of Business Administration
Technological University Center
PROFESSIONAL SUMMARY
A detail-oriented Administrative Assistant known for delivering organized, efficient, and reliable support to daily operations. Skilled in data management, documentation, customer coordination, and workflow optimization, they consistently enhance team productivity and ensure accuracy across administrative processes. With strong communication, problem-solving, and organizational abilities, they contribute meaningful value by improving efficiency, supporting cross-functional teams, and maintaining smooth, well-structured operations within the organization.
PROFESSIONAL EXPERIENCE
Investment Services Assistant
Collective Solutions | San Pedro Sula, Honduras | Jul 2024 - Oct 2025
- Developed and prepared customized investment documentation aligned with client financial strategies, ensuring clarity, accuracy, and compliance with internal standards.
- Managed customer data and case records across Excel and CRM systems, maintaining organized, up-to-date, and error-free information.
- Produced detailed PDF investment reports in Salesforce, summarizing client activity and portfolio movements for internal review and client distribution.
- Participated in team meetings to analyze performance metrics, streamline processes, and support alignment with organizational goals.
- Assisted in maintaining documentation workflows and contributed to improving reporting practices for greater efficiency and accuracy.
Operations Administrative Assistant
CRC Global Solutions | San Pedro Sula, Honduras | Oct 2023 - Jul 2024
- Coordinated the closing of inbound and outbound loads, ensuring all documents were accurately completed, filed, and processed on time.
- Reviewed and recorded incoming shipment information, verifying accuracy, condition, and compliance with company standards.
- Provided administrative support for warehouse operations, assisting with inventory tracking, documentation updates, and logistics coordination.
- Maintained organized files related to shipments, inventory, and warehouse activities to support efficient daily operations.
- Assisted in preparing reports and summaries for internal teams by compiling data from receiving logs and inventory records.
- Served as backup support for the Bayer production warehouse, contributing to smooth workflow, communication, and operational continuity.
- Collaborated with warehouse and logistics teams to ensure proper documentation flow and timely communication of shipment issues or updates.
Customer Support Specialist
Intouch CX | San Pedro Sula, Honduras | Oct 2020 - Oct 2023
- Managed customer account billing, accurately documenting payment updates and ensuring timely resolution of discrepancies.
- Reviewed order-related inquiries and provided clear, organized communication to support customer satisfaction and internal follow-up.
- Coordinated refund and return procedures, maintaining detailed records and ensuring all actions complied with company policies.
- Assisted with data entry and maintenance of customer account information, ensuring accuracy and consistency across systems.
