Lauren W
Accounting
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Ahmedabad, India
SKILLS
- Yardi
- AI Proficient
- Salesforce
- Zendesk
- Dixa
- Financial Reporting & Reconciliation
- Customer Service & Case Management
- Analytical Thinking
- Problem-Solving
- Time Management
EDUCATION
Master of Business Administration (Finance)
Sri Aurobindo Institute of Technology (2022)
Bachelor of Commerce
Shri Jayantilal Hirachand Sanghvi Gujarati Innovative College of Commerce (2020)
LICENSES & CERTIFICATIONS
- Accounting and Bookkeeping Fundamentals | Udemy
PROFESSIONAL SUMMARY
Results-driven professional with experience in customer service operations and accounting, skilled in managing high-volume inquiries, financial data, and process optimization. Proven expertise in resolving complex customer issues, ensuring SLA adherence, and maintaining brand reputation through empathetic and accurate communication. Strong background in financial reconciliation, reporting, and compliance, with proficiency in CRM tools (Salesforce, Zendesk, Dixa), accounting software, and advanced MS Excel. Adept at streamlining workflows, enhancing customer satisfaction, and supporting audit readiness through precise documentation. Recognized for analytical problem-solving, attention to detail, and commitment to delivering measurable outcomes.
PROFESSIONAL EXPERIENCE
Associate
TaskUs India Pvt Ltd. | India | Jan 2024 – Mar 2025
- Handled high volumes of customer inquiries, complaints, and service requests via email, consistently meeting SLA targets.
- Delivered accurate and personalized responses that enhanced customer satisfaction and reinforced brand reputation.
- Resolved customer concerns with effective troubleshooting and escalated complex cases to ensure timely closure.
- Maintained professionalism and empathy in communication, driving positive customer experiences.
- Optimized case management using CRM tools (Salesforce, Zendesk, Dixa) to achieve efficient resolution tracking.
Accountant
Sagar Steels Supplier’s | India | May 2022 – Dec 2023
- Processed and verified large volumes of financial data, invoices, and waybills, ensuring accuracy and timeliness.
- Reconciled accounts payable/receivable and performed bank reconciliations, improving financial accuracy.
- Prepared financial reports and maintained ledgers to support data-driven decision-making.
- Ensured compliance with accounting standards and audit requirements through precise documentation.
- Monitored expenses and introduced efficiency measures, reducing discrepancies and improving financial control.
