Soren P.
AI and Data Science , Information Technology , Operations
(214) GO-RELAY / (214) 467-3529
Careers@RelayHumanCloud.com
Ahmedabad, India
SKILLS
- AI Proficient
- Agentic AI
- Azure AI Foundry
- SQL
- Python
- Languages: PySpark
- GenAI/ML: LangChain, LLMs (GPT), NLP, Embedding Models, Sentence Transformers, Cosine Similarity, DB Vectorization
- Frameworks & Libraries: Flask, Django, REST API, Pandas, NumPy, NLTK, TensorFlow, Keras, PyTorch
- Databases & Vector Stores: MongoDB, BigQuery, BigTable, Elasticsearch, Redis
- Cloud Services: Google Cloud Platform (GCP), Azure OpenAI, Google Vertex AI
EDUCATION
Master of Science
Modern College of Art, Science and Commerce (2024)
Bachelor in Science
Modern College of Art, Science and Commerce (2022)
LICENSES & CERTIFICATIONS
- Azure Data Scientist Associate Microsoft | Microsoft
- Azure AI Engineer Associate Microsoft | Microsoft
- Google Cloud Certified Professional Machine Learning Engineer | Google
- Google Cloud Certified Professional Data Engineer | Google
- Google Cloud Certified Professional Cloud Architect | Google
- Google Cloud Certified Associate Cloud Engineer | Google
- GenAI Mastermind Finalist | Accenture
- PMI DASM | Project Management Institute
PROFESSIONAL SUMMARY
Results-driven Application Development Analyst with hands-on experience in building and deploying enterprise-grade Generative AI solutions using Azure OpenAI, cloud vector databases, and advanced NLP techniques. Demonstrated success in engineering scalable automation workflows, applying prompt engineering strategies, and integrating large language models such as ChatGPT and Gemini-Pro to enhance semantic search, contextual relevance, and operational efficiency. Skilled in designing and implementing Retrieval-Augmented Generation (RAG) frameworks, automating ServiceNow ticket management, and delivering end-to-end project execution across cloud platforms. Strong background in cross-functional collaboration, system integration, and continuous process optimization within high-impact technology environments.
PROFESSIONAL EXPERIENCE
Application Development Analyst
Accenture | India | Mar 2024 – Jun 2025
- Led the GenWizard Application Suite deployment from offshore, ensuring timely delivery aligned with client goals and maintaining a zero-escalation record.
- Designed and deployed custom data integration pipelines linking GenWizard with SharePoint, ServiceNow, and Azure Wikis, centralizing knowledge access.
- Built and implemented a Retrieval-Augmented Generation (RAG) framework using OpenAI APIs to auto-generate resolution steps for ServiceNow tickets.
- Enhanced semantic search accuracy and contextual relevance in Redis vector databases by applying few-shot and zero-shot prompt engineering techniques.
- Developed upload endpoints and chat interfaces, improving user interaction and content ingestion for GenAI-powered systems.
- Created and scheduled Jenkins pipelines to sync ServiceNow data with ElasticSearch, ensuring accurate, real-time reporting in Power BI dashboards.
- Collaborated with cross-functional teams to integrate LLM features, enhancing automation, contextual intelligence, and platform reliability.
Application Development Associate
Accenture | India | Sep 2022 – Mar 2024
- Delivered over 10 automation solutions in IO_Network, IO_Access, and IO_CRM domains using the ATR ML tool, improving ServiceNow ticket resolution.
- Built Python data pipelines to update compliance dashboards, boosting visibility and real-time tracking of critical compliance metrics.
- Automated remediation processes for jar-related SCA vulnerabilities, increasing patching speed and accuracy.
- Improved security audits by automating access control for 15+ applications, reducing manual effort and risk exposure.
- Analyzed ServiceNow ticket workflows and developed automation strategies in coordination with cross-functional teams.
- Managed the full automation lifecycle from development through production deployment, ensuring thorough testing and client approval.
