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Diana G.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • Yardi
  • QuickBooks
  • Advanced Excel
  • SAP
  • Canva
  • Microsoft Office Suite

EDUCATION

Bachelor's of Science in Management Accounting

Lyceum of the Philippines - Cavite (2024)

LICENSES & CERTIFICATIONS

  • Excel Dashboards for Business Analyst | Great Learning Academy
  • HUKBO (Leadership Training) | Amazon Operation Services, Philippines

RELAY METRICS

PERSONALITY

ENFJ-T

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENFJ as a personality type are dedicated to positively influencing communities. They are thoughtful and idealistic, striving to contribute to others' well-being and uphold their values.

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with a strong foundation in managementnaccounting, customer service, training support, and operational processnimprovement. Demonstrated success in handling high-pressure customernescalations, mentoring new hires, and supporting training delivery. Adept at usingnExcel, SAP, and QuickBooks to streamline tasks and enhance team productivity.nBrings hands-on experience in auditing, data analysis, and cross-functionalncollaboration todrive operational efficiency andservice excellence.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  San Pedro Sula, Honduras l 2024 - 2025

  • Responded to tenant maintenance concerns, including room issues, janitorial needs, climate control, and keycard access.
  • Scheduled conference room usage for both tenants and internal employees.
  • Handled Make Ready cases by securing vendor bids for repairs and property upkeep.
  • Drafted and distributed Welcome Letters to incoming tenants, supporting their transition.
  • Assisted tenants with Tenant Portal functions, such as logins, autopay features, and troubleshooting.
  • Issued building-wide Customer Alerts to communicate urgent notices and maintenance updates.
  • Resolved NSF payment cases by directly coordinating with tenants.
  • Checked in with tenants post-service to ensure satisfaction and quality standards.
  • Leveraged Yardi to audit rent rules, create monthly invoices, and oversee payment tracking.
  • Maintained tenant lease ledgers for billing accuracy and financial reconciliation.
  • Evaluated late fee waiver requests and obtained appropriate approvals.
  • Scheduled and coordinated facility maintenance projects, serving as liaison between vendors and tenants.
  • Responsible for ensuring that Property Work Order, Customer requests, and Preventive Maintenance cases are up to date.

Training Assistant & Resolution Specialist

Amazon Operation Services, Philippines | May 2021 – May 2025

  • Supported training delivery by coordinating and tracking new hire progress and coaching sessions, ensuring onboarding effectiveness and learning retention.
  • Managed customer escalations across phone, chat, and email channels, ensuring swift and accurate issue resolution.
  • Acted as the process point of contact and led the CROW team in monitoring and improving site productivity.
  • Delivered end-to-end support on deliveries, returns, and refunds, contributing to customer satisfaction and loyalty.
  • Appointed Subject Matter Expert, supporting new hires and acting as a performance backup for peers.

Accounting Intern

Transmed Manila Corporation, Philippines | Jul 2023 – Sep 2023

  • Conducted audits of seafarer allotment checks and reconciled bank account records.
  • Organized and verified supporting documents for Balance Sheet reporting.