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Marphy C.

Administration , Customer Success , Information Technology , Leasing , Operations , Property Management , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Makati, Philippines


SKILLS

  • AI Proficient
  • Advanced Excel
  • Slack
  • Toggl Track
  • Microsoft Office
  • Trello
  • Follow UpBoss
  • Matrix New
  • Five9
  • Nuacom
  • Avaya
  • Twilio
  • Form Simplicity
  • BrokerBay
  • Salesforce
  • Skyslope
  • Zillow
  • Qualia
  • Stripe
  • MailChimp
  • Writing Business Reports
  • Customer Relationship Management

EDUCATION

Bachelor's In Psychology

New Sinai School and Colleges (2017)

LICENSES & CERTIFICATIONS

  • Customer Service Excellence | TeleTech
  • Social Media Management | Australian Book Author
  • Data & Email Management | Stone Sisters Real Estate
  • Listing Coordination & Administrative Support | Stone Sisters Real Estate
  • Introduction To Excel | Coursera

RELAY METRICS

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Experienced Virtual Assistant and Customer Support Specialist with over 7nyears of expertise in administrative support, real estate coordination, andnclient service across diverse industries. Proficient in managing calendars,nproperty listings, and digital communications while driving engagementnthrough social media strategy. Proven ability to streamline workflows,nenhance brand visibility, and maintain customer satisfaction in high-demand,nremote environments.

PROFESSIONAL EXPERIENCE

Freelance Social Media Manager

Australian Book Author | Philippines | Nov 2024 – Apr 2025

  • Managed multi-platform content calendars, increasing audience engagement by 25% and group membership by 30%.
  • Created high-conversion posts, stories, and reels for Facebook and Instagram to promote book visibility.
  • Conducted audience analysis and tailored campaigns to improve retention and boost reach by 20%.
  • Analyzed performance metrics and refined strategies to maximize content impact.

Virtual Assistant / Listing Coordinator

Stone Sisters Real Estate | Philippines | Sep 2023 – Apr 2025

  • Coordinated and maintained accurate property listings and digital records to ensure seamless transaction flow.
  • Managed calendars, emails, and appointments to streamline communication and operational efficiency.
  • Elevated brand presence through consistent social media content creation and audience engagement.

Customer Support Expert

Asurion | Philippines |Jul 2020 – Sep 2023

  • Resolved retail customer concerns for Amazon’s Protection Plans via inbound calls and chats, consistently meeting service targets.
  • Delivered prompt, high-quality support that improved customer satisfaction and retention.
  • Filed claims and provided expert-level assistance while adhering to compliance and quality standards.

Customer Service Representative II

TeleTech | Philippines | Feb 2017 – Feb 2020

  • T-Mobile Account: Addressed billing queries, performed basic troubleshooting, and promoted services to drive revenue.
  • DoorDash Account: Delivered multi-channel support through calls, chats, emails, and APIs to resolve partner and customer concerns efficiently.