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Moises R.

Administration , Customer Success , Operations , Property Management

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • Yardi
  • Salesforce
  • Python
  • Davinci Resolve
  • Adobe Acrobat
  • Google Drive
  • Google Sheets
  • Google Task 
  • Monday.com

EDUCATION

Bachelor’s Degree in Sciences and Humanities

Shaday Bilingual School

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

A highly organized and detail-oriented Administrative Assistant skilled in managing schedules, coordinating meetings, and providing comprehensive support. Proficient in office software and communication, ensuring smooth operations and enhancing team efficiency. Committed to delivering exceptional administrative support that adds value to the organization's productivity.

PROFESSIONAL EXPERIENCE

Assistant Property Manager

Relay Human Cloud |  San Pedro Sula, Honduras l Apr 2025 - Present

  • Processed maintenance service needs related to rooms, cleaning, climate control, and tenant access.
  • Arranged conference room reservations for tenants and staff meetings.
  • Coordinated Make Ready activities by managing vendor proposals for necessary work.
  • Sent Welcome Letters to new tenants to guide their onboarding.
  • Assisted tenants with Portal access, autopay registration, and login issues.
  • Issued emergency and maintenance notices via Customer Alert communications.
  • Resolved NSF payment issues by liaising directly with tenants.
  • Conducted tenant satisfaction outreach to confirm effective resolution of concerns.
  • Operated within Yardi to validate rent rules, produce statements, and manage payments.
  • Kept lease ledgers updated for accurate billing and reconciliations.
  • Processed and submitted late fee waiver requests for approval.
  • Coordinated planning of floor plan maintenance, ensuring smooth vendor and tenant collaboration.

Virtual Assistant 

International Medical Consulting l Remote l  Sep 2024 - Feb 2025

  • Managed and prioritized email correspondence, organizing the inbox and ensuring timely responses for the supervisor.
  • Scheduled and coordinated virtual Zoom meetings, including sending invitations and distributing agendas.
  • Provided exceptional customer support through phone calls, emails, and live chat platforms to enhance client experience.
  • Addressed customer inquiries via telephone, chat, and email, delivering accurate information and solutions.
  • Maintained and organized database systems to improve information accessibility and streamline daily operations.

Back Office Agent 

Western Union  l San Pedro Sula, Honduras l  Apr 2024 - Sep 2024

  • Resolved money transfer issues through real-time chat and email support, ensuring prompt and efficient customer service.
  • Managed a high volume of customer interactions, handling over 15 live chats and 20 emails daily with accuracy and professionalism.
  • Assisted customers with transaction inquiries, troubleshooting payment delays, and providing clear solutions.
  • Maintained detailed records of customer interactions and resolutions to improve service efficiency and compliance.

Team Lead

Callforia/Shoebacca  l San Pedro Sula, Honduras  l Sep 2022 - Nov 2023

  • Supervised and led a team of 10 customer service representatives to ensure the delivery of exceptional customer experiences.
  • Developed and implemented processes for onboarding, offboarding, follow-ups, and issue resolution to improve contractor support and operational efficiency.
  • Provided guidance and training to team members, fostering a high-performance customer service environment.
  • Monitored team performance and customer interactions, ensuring adherence to quality and service standards.

Customer Service Representative

Allied Global l San Pedro Sula, Honduras l Feb 2016 - Nov 2021

  • Managed over 250 calls per week, providing both basic and advanced phone troubleshooting support.
  • Consistently delivered high-quality customer service, ensuring a positive experience for all clients.
  • Reviewed approximately 30 applications daily for government programs, ensuring compliance with strict security standards.
  • Maintained accurate records of customer interactions and application reviews to support operational efficiency.