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Tirsa M.

Administration , Customer Success , Sales

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   San Pedro Sula, Honduras


SKILLS

  • AI Proficient
  • Salesforce
  • DrChronos EHR Software
  • Zoho CRM Books
  • Ferelogix
  • Amazon Connect
  • Gensesys
  • Avaya 
  • Oracle
  • MS Office Suite

EDUCATION

Industrial Engineer

Tecnológico de Monterrey

LICENSES & CERTIFICATIONS

  • Microsoft Business Applications

ASSESSMENTS

CORE SKILL English Aptitude GeneralAdministration 0 100

PERSONALITY

ENTJ-A

Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

A results-driven Sales Agent with expertise in consultative selling and building strong customer relationships. Skilled in identifying client needs, offering tailored solutions, and consistently meeting sales targets. Committed to enhancing customer satisfaction and contributing to organizational success.

PROFESSIONAL EXPERIENCE

Retention and Sales Agent

Alorica | San Pedro Sula, Honduras l Aug 2024 - Jan 2025

  • Sold dedicated internet services to large enterprises, both new clients and those with expiring contracts.
  • Conducted needs assessments with clients to understand their specific requirements and provide tailored solutions.
  • Managed high-value contracts, ensuring the right packages were offered to optimize client operations.
  • Maintained strong and ongoing relationships with clients throughout the sales process.
  • Worked to meet and exceed sales targets through effective account management and client retention strategies.
  • Coordinated with internal teams to ensure seamless service delivery and customer satisfaction.
  • Provided consultative selling, focusing on long-term solutions that addressed client business goals.
  • Negotiated contract terms, pricing, and service level agreements (SLAs) to meet client needs and business objectives.
  • Monitored contract expiration dates and proactively reached out to renew or offer new services.

Collections Agent

KM2 Solutions | San Pedro Sula, Honduras l Feb 2024 - Aug 2024

  • Contacted customers to address outstanding payments and coordinated vehicle returns upon settlement.
  • Maintained accurate records of customer interactions and follow-up actions for seamless processing.
  • Collaborated with internal teams to resolve payment issues and escalated unresolved cases as needed.
  • Provided management with updates on payment statuses while ensuring a professional and empathetic approach.

Sales Agent

BPO | San Pedro Sula, Honduras l Aug 2018- Dec 2023

  • Solicited donations for law enforcement and military organizations, effectively communicating their importance to potential donors.
  • Provided customer service and technical support for applicants of government-assisted telecommunication programs, resolving issues ranging from basic inquiries to complex technical problems.
  • Assisted travelers in resolving booking issues, ensuring a seamless experience with their reservations.
  • Sold cosmetic procedures by educating patients on available options, addressing concerns, and guiding them through the surgical process.
  • Promoted and explained the benefits of various services, tailoring recommendations to individual customer needs.
  • Maintained a strong understanding of products and services to provide accurate information and enhance customer confidence.
  • Demonstrated excellent communication and problem-solving skills to handle inquiries, resolve conflicts, and ensure customer satisfaction.