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Archer S.

Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Vadodara, India


SKILLS

  • AI Proficient
  • Platform Administration (Stemmons Central, Salesforce CRM)
  • Case & Ticket Lifecycle Management
  • Data Integration (Skyvia, iPaaS)
  • Custom Configuration & Automation
  • Digital Advertisement Monitoring
  • Data Management & Cleaning (Excel, Import Tools)
  • Reporting & Analysis (Excel, Data Visualization)
  • Cross-Functional Collaboration
  • Process Optimization
  • Attention to Detail
  • Problem Solving
  • Troubleshooting
  • Time Management

EDUCATION

Bachelor Of Computer Engineering

Gujarat Technological University


PROFESSIONAL SUMMARY

Experienced and detail-oriented Operations Analyst and Platform Administrator with a proven track record in managing case management platforms, data integration, and digital advertising operations. Expertise in overseeing end-to-end administration of platforms like Stemmons Central and Salesforce CRM, including case workflows, custom configurations, and system enhancements. Adept at data management, integration, and troubleshooting, with a focus on ensuring data accuracy, consistency, and compliance. Strong background in digital advertisement monitoring, campaign execution, and performance reporting for the US and Canadian markets. Skilled in using tools like Skyvia for seamless data synchronization and implementing business process automation to improve operational efficiency. Known for delivering high-quality results in fast-paced environments and collaborating with cross-functional teams to drive continuous improvement and system

PROFESSIONAL EXPERIENCE

Senior Operations Analyst

Relay Human Cloud | India | Aug 2021 - Present

• Managed the end-to-end administration of the client’s central case management platform, similar to Zendesk, including creation, assignment, escalation, and resolution of cases.

• Configured and maintained custom entities, data models, user roles, permissions, and workflows to align with business processes.

• Collaborated with the Stemmons development team to implement system enhancements, streamline business process automation, and improve platform stability.

• Administered Salesforce CRM, including custom field configuration, workflow automation, and dashboard creation to optimize customer data management and reporting.

• Ensured Salesforce compliance with data governance policies while managing case workflows and customer data integrity.

• Led data integration efforts using Skyvia (iPaaS), automating data synchronization between platforms to ensure accurate and consistent information.

• Managed and optimized integration workflows, resolved data integration errors, and ensured smooth data flow across systems.

• Conducted large-scale data operations, including bulk uploads, migrations, and mass updates in Epic IO Central using import tools.

• Performed data cleaning, validation, and transformation in Excel, ensuring high-quality data before import into various systems.

• Maintained data integrity, accuracy, and audit trails across multiple platforms to ensure operational efficiency and compliance.


Operations Analyst

Stemmons Enterprise | Vadodara | Jul 2019 – Jul 2021

• Administered Stemmons Central, managing case workflows and user roles, ensuring the smooth execution of business processes.

• Configured and maintained data models, permissions, and custom workflows to align with operational needs.

• Partnered with development teams to enhance platform functionality and ensure system optimization.

• Managed system troubleshooting and escalated technical issues, ensuring quick resolution to minimize downtime.


Operations Associate

Numerator | Vadodara | Nov 2017 – Jul 2019

• Monitored digital advertisements for the US and Canadian markets, ensuring compliance with client specifications and timely execution.

• Tracked ad placements and verified campaign delivery, ensuring accuracy in line with client requirements.

• Managed and organized advertisement data in internal ad management software, ensuring data consistency and accessibility.

• Coordinated with cross-functional teams to resolve discrepancies in ad-related data, ensuring alignment with campaign objectives.

• Prepared detailed Excel reports summarizing advertisement performance, offering actionable insights to support decision-making.

• Conducted data cleaning and validation to maintain the accuracy and integrity of ad performance reporting.