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Marcel R.

Operations

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Ahmedabad, India


SKILLS

    • Data Analysis & Visualization: Excel (Advanced), Power BI, Tableau, SQL
    • CRM & ERP Systems: Stemmons Central, Salesforce, SAP, Oracle
    • Process Improvement: Lean Six Sigma, Business Process Reengineering
    • Project Management: Agile, Scrum, Kanban, Jira
    • Automation & Scripting: Power Automate, Python (basic for data analysis), VBA
    • Reporting & Documentation: KPI Dashboards, SOPs, Workflow Documentation
      • Problem-Solving & Critical Thinking – Ability to identify inefficiencies and propose solutions
      • Analytical Mindset – Strong data interpretation and trend analysis
      • Communication & Stakeholder Management – Effective collaboration with teams and leadership
      • Attention to Detail – Ensuring accuracy in reports, processes, and system configurations
      • Adaptability & Continuous Improvement – Ability to adjust to changing business needs and drive enhancements

      EDUCATION

      Post Graduate Diploma in Management

      Heriot Watt University

      Bachelor of Engineering

      SRK University


      ASSESSMENTS

      CORE SKILL English Aptitude Operations 0 100

      PERSONALITY

      ENTJ-A

      Extraverted Introverted Intuitive Observant Thinking Feeling Judging Prospecting

      People with ENTJ as a personality type are natural leaders. They are charismatic and confident, driving teams toward common goals with strategic thinking and discipline.

PROFESSIONAL SUMMARY

Results-driven Operations Analyst with a strong background in process optimization, data analysis, and system management. Experienced in streamlining workflows, enhancing operational efficiency, and leveraging CRM platforms like Stemmons Central to improve business performance. Skilled in analyzing large datasets, identifying trends, and providing actionable insights to support strategic decision-making. Adept at collaborating with cross-functional teams, automating processes, and ensuring compliance with industry standards. Proficient in Excel, SQL, Power BI, and ERP/CRM systems, with a detail-oriented and problem-solving mindset. Passionate about driving continuous improvement and delivering data-driven solutions that contribute to organizational growth.

PROFESSIONAL EXPERIENCE

Jr. Operations Analyst
Relay Human Cloud | Nov 2024 - Present

  1. Process Optimization:

    • Analyze business operations and workflows to identify inefficiencies and recommend improvements.
    • Implement process automation and optimization strategies to enhance productivity.

  2. Data Analysis & Reporting:

    • Collect, analyze, and interpret operational data to provide actionable insights.
    • Develop and maintain dashboards, reports, and KPIs to track performance.
    • Identify trends, risks, and opportunities to support strategic decision-making.

  3. System & CRM Management:

    • Administer and optimize CRM platforms like Stemmons Central to improve operational efficiency.
    • Ensure data integrity and accuracy within operational systems.
    • Provide system support, troubleshooting, and user training.

  4. Stakeholder Collaboration:

    • Work closely with cross-functional teams, including finance, IT, and management, to align operations with business goals.
    • Assist leadership with strategic planning by providing insights and recommendations.

  5. Process Documentation & Compliance:

    • Document standard operating procedures (SOPs) and best practices.
    • Ensure compliance with company policies, industry standards, and regulatory requirements.

  6. Problem-Solving & Continuous Improvement:

    • Identify bottlenecks in business processes and propose data-driven solutions.
    • Monitor and evaluate operational changes to measure their effectiveness.

  7. Project Management & Implementation:

    • Assist in planning and executing operational projects, ensuring timely delivery.
    • Manage change management initiatives and support the adoption of new processes.

  8. Training & Support:

    • Conduct training sessions for new and existing employees on systems, processes, and tools.
    • Serve as a point of contact for troubleshooting operational issues.