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Romy D.

Accounting , Leasing , Legal

call   (214) GO-RELAY / (214) 467-3529

email   Careers@RelayHumanCloud.com

home   Roatan, Honduras


SKILLS

  • Yardi
  • AI Proficient
  • Microsoft Office  Suite 
  • SABRE

EDUCATION

Public Accounting and Finances

San Isidro Institute


PROFESSIONAL SUMMARY

A detail-oriented and customer-focused Leasing Associate with proven expertise in managing lease agreements, coordinating renewals, and providing exceptional tenant support. Skilled in lead qualification, property tours, and maintaining accurate leasing records, they consistently enhance operational efficiency and tenant satisfaction. Known for strong communication, problem-solving, and organizational abilities, they contribute to maximizing occupancy, streamlining leasing processes, and fostering positive relationships that drive long-term business growth.

PROFESSIONAL EXPERIENCE

Leasing Associate

Relay Human Cloud |  Roatan, Honduras |  2024 - Present

  • Administered lease renewal process by monitoring expiration schedules, notifying tenants, confirming updated agreements, preparing documentation, and updating leasing platforms, successfully completing 30–40 renewals each month.
  • Processed and qualified new leads through Hopper by validating contact details, entering metadata, and directing prospects to the appropriate leasing agent for timely engagement.
  • Provided prompt and professional support via LiveChat, offering property information, pricing, and floor plan options to prospective tenants.
  • Coordinated and confirmed property tours based on inquiries, ensuring availability alignment with leasing staff to maximize lead-to-tour conversion.
  • Pre-screened and qualified rental prospects across multiple channels, conducting preliminary assessments and escalating complex cases to senior leasing personnel.
  • Maintained detailed and organized records of renewals, leads, and client communications within RD Web, Hopper, Falkon, and LiveChat to streamline leasing operations.
  • Consistently met targets in renewals and lead management through effective task prioritization, excellent customer service, and teamwork in support of leasing goals.

Supervisor

Macros Car Rental | Roatan,  Honduras | 2020- 2023

  • Supervised daily operations of the car rental branch, ensuring efficient workflow and high-quality customer service.
  • Managed a team of staff, including scheduling, training, performance monitoring, and conflict resolution.
  • Oversaw vehicle fleet management, including maintenance scheduling, inventory control, and allocation of vehicles.
  • Handled customer inquiries, reservations, and complaints, ensuring timely and satisfactory resolutions.
  • Implemented company policies and operational procedures to optimize productivity and compliance.

Manager Assistant

Roatan Storage | Roatan,  Honduras | 2019 - 2020

  • Assisted in overseeing daily operations of the storage facility, ensuring smooth and efficient workflow.
  • Supported the manager in supervising staff, including scheduling, training, and performance monitoring.
  • Handled customer inquiries, rentals, and issue resolution, maintaining high levels of customer satisfaction.
  • Managed inventory, including unit availability, access control, and record keeping.
  • Monitored billing, payments, and financial transactions, ensuring accuracy and compliance.