Areas of Expertise
Relay’s dedicated resources are optimal for providing highly structured, routine work for your organization at significant savings to what it currently costs you in-house. Shifting this work to your remote Relay team will allow your stateside employees the ability to shift their focus to higher value-generating activities. Relay provides an array of positions across each of the shared services functions, some of which are listed below:
Accounting & Finance
We recommend our new customers start with accounting positions. Accounting positions have maintained clearly defined processes and standards for thousands of years. In addition to this, accountants can often accomplish the work asynchronously. From basic bookkeeping to complex project and property accounting to finance functions, Relay is here to improve your organization’s accounting capabilities.
Accounts Payable
Accounts Receivable
Project Accounting
Property Accounting
Treasury Support
Invoice Management
General Bookkeeping
Financial Analysis
Loan Tracking & Compliance
Credit Card & Purchasing Support
Legal Department
Attorneys are responsible for vast amounts of legal work that includes tasks such as checking, finding, reviewing, answering basic questions, defining standard language, among many others. Supplement your legal team with international resources that allow your top legal members to focus on the most important items for your organization.
Legal Research
Time & Billing
Document Preparation
Litigation Preparation
Document & Exhibit Profiling
Legal Calendar Management
Contract Abstracting
Human Resources
HR professionals are not only great with people, but also with many highly detailed processes and sensitive information. Behind the scenes, they deal with responsibilities such as benefits, payroll, taxes, compliance, licensing, and so much more. Your Relay team can help supplement your Human Resources team to create maximum efficiency in your domestic office.
Recruiting Support
HR Generalist
Professional License Management
Compliance
Performance Management
HR Help Desk
Employee Outreach & Communications
Administration
Administrators are the unsung heroes of the office world, keeping things running and taking care of the fundamentals that many take for granted. In addition to the customer- and employee-facing aspects of administrative roles, administrators can handle many things through on-screen or electronic communications. Whatever administrators do in your organization, they can probably benefit from some extra help.
G&A Cost Management
Vendor Registration
Service Account Management
Scheduling & Booking
Travel Desk
After-Hours Calls
Contract Renewals
Warranty Management
Email & Distribution List Monitoring
Email & Distribution List Response
Operations
Regardless of your industry, operations covers many important things happening at the heart of your business. Operations involve many key activities that need to be watched, checked, routed, and analyzed. In many cases, documents, data, people, agreements, and other artifacts are involved in the process. Executing consistently at a high level and scale requires the coordination of people around the company and Relay around the globe.
Contract Management
Document Profiling
Scheduling
Project Support
Assistant Manager
Service Coordination
File Audits
SLA Management
Customer Service
When we think of Customer Service, we typically think about direct interaction and conversation with our customers, but that’s just the tip of the iceberg. Truly effective customer service involves managing information, spotting trends, and always closing the loop. Supercharge your frontline customer service with deep support from your Relay Team.
Customer Onboarding
Customer Analytics
Customer Data Management
Customer Satisfaction Surveys
Chat Operators
Ticket Management
Service Request Triage, Expediting and Monitoring
Marketing
Remember when “Marketing” and “Digital Marketing” were different things? Marketing teams today are multi-faceted, highly technical, and constantly active. With heavy workloads, give your organization’s marketing team the supplemental hands it needs to produce high-quality work.
Graphic Design
SEO / SEM Analytics
Comment Response
Content Marketing Support
List Building
Market Research
Web Site / CMS Administration
Event Support
Application Development
If you’re developing software, you’re constantly racing the clock, looking for talent, and trying to square your product road map with new technologies and ever-changing customer needs. This gets more difficult when you introduce managing to a budget and the problems associated with freelance workers. Relay provides long-term environments for your dedicated development teams around the world.
Software Development
QA & Testing
DevOps
Database Administration
Application Architecture
Leasing & Sales
A good salesperson can get by on personality and product knowledge… but a truly exceptional salesperson needs a plethora of data and well-designed processes. Whether your sales approach is consultative or programmatic, large ticket or small, your results will improve with a dedicated support team handling key parts of the sales process. It’s like a secret weapon.
Prospect Onboarding
CRM Administration
CRM Data Entry
CRM Data Governance
List Building & Management
Call Center
Drip Campaign Management
Social Relationship Curation
Sales Agreement Profiling
Customer Inquiry Response & Triage
Acquisitions & Due Diligence
Running a deal team requires constantly combing the market, maintaining countless relationships, evaluating endless streams of opportunities, and diving deep when a deal becomes real. You can always use more help, but the analysts seem to turn over so frequently. Build-in deep capabilities with the process and international support, so that you can focus on the highest value-add activities.
Deal Source Monitoring
Due Diligence Management
Deal Room Clerk
CRM / Deal Data
Market Research
Preliminary Review / Underwriting
Architecture & Space Planning
When was the last time you saw an architect with a pencil, sitting at a drafting table? Once paper left the trade, it became a global pursuit. Take time out of your projects, by adding an extra set of eyes to catch errors and enhance your existing team.
As-Builts & Drawing Translation
Takeoffs and Pricing
Space Planning
Drawing Set Review
Furniture and Finishes
Compliance & Data Governance
Meeting internal policies and external regulations is always a challenge, especially when those doing the underlying work are asked to monitor their own compliance. Best practices dictate that a separate group is responsible for ensuring that everything is done correctly, and that data is appropriately managed. In most cases, this work is easily segmented and handled by your dedicated Relay team.
Regulation Tracking
Internal Audits
File Review
Data Governance
Data Cleaning
Data Quality Scoring
Critical Date Tracking
In addition to the functional areas listed above, Relay can provide services across additional verticals as well. Contact us today to learn more.
Getting started with Relay is easy!
Send us a message and someone from our Relay team will contact you to discuss how Relay’s services will benefit your organization.
Phone
(214) GO-RELAY
(214-467-3529)
info@relayhumancloud.com
Address
2727 LBJ Freeway
Suite 304
Dallas, Texas 75234