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Sr. Systems-Business Analyst

Job Overview

The Senior Systems-Business Analyst plays a critical role in the IT team by working closely with business users to identify and document requirements for system enhancements or new projects. This includes analyzing business processes, identifying areas for improvement, and making recommendations for changes. The Senior Systems-Business Analyst collaborates with technical teams to ensure the successful delivery of solutions that meet the needs of the business. They also act as a subject matter expert on systems and processes, providing guidance and support to other team members.

Organizational Impact

The Senior Systems-Business Analyst plays a critical role in the organization by analyzing business processes, identifying areas for improvement, and recommending solutions that align with the organization's goals and objectives. The impact of this job on the organization includes:

- Improved efficiency: The Senior Systems-Business Analyst helps to streamline business processes, reducing the time and resources required to complete tasks. This leads to improved efficiency and productivity across the organization.

- Cost savings: By identifying areas for improvement and recommending solutions, the Senior Systems-Business Analyst can help the organization save money by reducing waste, eliminating redundancies, and optimizing resources.

- Enhanced decision-making: The Senior Systems-Business Analyst provides valuable insights into the organization's operations, enabling better decision-making at all levels of the organization.

- Increased competitiveness: By improving efficiency, reducing costs, and enhancing decision-making, the Senior Systems-Business Analyst helps the organization to become more competitive in its industry.

- Improved customer satisfaction: The Senior Systems-Business Analyst helps to identify and address customer pain points, leading to improved customer satisfaction and loyalty.

Overall, the Senior Systems-Business Analyst has a significant impact on the organization's success by improving efficiency, reducing costs, enhancing decision-making, increasing competitiveness, and improving customer satisfaction.

Key Systems

- Business Intelligence (BI) systems

- Customer Relationship Management (CRM) systems

- Enterprise Resource Planning (ERP) systems

- Project Management systems

- Data Analytics and Visualization tools


- Business requirements and objectives from stakeholders

- Data and information from various sources

- Industry trends and best practices

- Technical specifications and system architecture

- Project timelines and budgets


- Detailed requirements documentation for system enhancements or new projects

- Business process analysis and recommendations for improvement

- System design and architecture documentation

- Test plans and test cases for system changes

- User training materials and support documentation


- Conducts business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives.
- Analyzes and evaluates existing and/or proposed systems and processes.

- Lead process configuration design activities, including constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Improves systems by studying current practices; designing modifications.

- Recommends controls by identifying problems; writing improved procedures.
- Understanding of Accounting and Finance functions at a high level. Willing to learn the details associated with complex accounting.

- Defines and monitors project progress by tracking activity; resolving problems; recommending actions.
- Collaborates with functional design and assist teams in providing IT solutions for business requirements.

- Provide ad-hoc reporting and analysis.
- Provides information, guidance, and assistance to end users.
- All other duties as assigned.

Recommended Items

  • Business requirements documentation
  • System design documentation
  • User acceptance testing plans
  • Change management processes
  • Project management methodologies

Content Examples

  • Requirements documentation
  • Business process documentation
  • System design documentation
  • User manuals and training materials
  • Test plans and results documentation

Sample Event-Driven Tasks

- Analyze and document business requirements for a new software implementation project triggered by a change in company strategy.

- Conduct a gap analysis of current systems and processes in response to a merger or acquisition event.

- Develop a contingency plan for system downtime or failure triggered by a natural disaster or cyber attack.

- Collaborate with stakeholders to identify and prioritize system enhancements triggered by customer feedback or market trends.

- Conduct a root cause analysis of a system issue triggered by a high volume of user complaints or support tickets.

Sample Scheduled Tasks

- Conduct weekly meetings with project stakeholders to review progress and identify any issues or risks

- Analyze and document business requirements for upcoming system enhancements or projects

- Develop and maintain project plans, timelines, and budgets

- Collaborate with technical teams to ensure that system designs and implementations meet business needs

- Conduct regular system testing and quality assurance checks to ensure that systems are functioning properly and meeting business requirements

Sample Infill Tasks

- Conducting interviews with stakeholders to gather requirements for a new software system

- Analyzing data to identify trends and patterns that can inform business decisions

- Developing use cases and user stories to guide the development of new software features

- Collaborating with developers and project managers to ensure that software projects are delivered on time and within budget

- Creating documentation and training materials to help end users understand how to use new software systems

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