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Helpdesk Engineer – 1

Job Overview

This position assists employees of Boxer Property and associated subsidiaries with technical support of desktop computers, applications, and related technology.  

Organizational Impact

 

This position assists employees of Boxer Property and associated subsidiaries with technical support of desktop computers, applications, and related technology.  

Key Systems

-    Must have high energy and demonstrate a positive and professional attitude during customer interactions

-    This role offers both phone/helpdesk and desk-side support and has a heavy focus on providing an exceptional customer service experience to both internal and external clients

-    Must have the ability to learn on the job and adapt to change

-    Must have the ability to multi-task and prioritize multiple items, tasks, and/or projects

-    Must have the ability to communicate successfully with team members and management 

-    Must have good documentation skills

-    Must display initiative and be willing to take on new tasks

-    Must be a Self-Starter in addition to having the ability to work in the guidelines of given directions

-    Must be able to meet deadlines and communicate should challenges push agreed upon deadlines back

-    Must be able to work with outside vendors to troubleshoot issues and tackle problems head on until resolved


Content Examples

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