Global Training Manager

Job Overview

A Global Training Manager specializing in training, assessment, and employee performance prediction is responsible for designing, implementing, and overseeing comprehensive training programs across an organization’s global operations. This role involves developing standardized training materials, conducting assessments, and utilizing data-driven approaches to evaluate the effectiveness of training initiatives. The manager leverages assessment data to predict employee performance, identify skill gaps, and tailor training programs to enhance workforce capabilities. By integrating advanced analytics and performance metrics, the Global Training Manager ensures that training efforts align with organizational goals, ultimately driving productivity and fostering a culture of continuous improvement. Overall, there is a focus on the selection process and the ability to identify candidates and match them with jobs using assessments. This position requires strong leadership, analytical skills, and a deep understanding of global workforce dynamics.

Organizational Impact

The Global Training Manager plays a pivotal role in shaping the organization's workforce by focusing on training, assessment, and employee performance prediction based on training and assessment data. By developing and implementing comprehensive training programs, the Global Training Manager ensures that employees across all levels and regions are equipped with the necessary skills and knowledge to perform their roles effectively. This not only enhances individual performance but also drives overall organizational productivity and efficiency. Through meticulous assessment and analysis of training data, the Global Training Manager can identify skill gaps, predict future performance trends, and tailor training initiatives to address specific needs, thereby fostering a culture of continuous improvement and learning within the organization.

The impact of the Global Training Manager extends beyond individual development to influence broader organizational outcomes. By leveraging data-driven insights, the Global Training Manager can provide strategic recommendations to customers on workforce planning and development, ensuring that customers are well-prepared to meet future challenges and opportunities. Furthermore, by predicting employee performance based on training and assessment data, the Global Training Manager can help Relay and its customers in identifying high-potential employees for various roles. Overall, the Global Training Manager is instrumental in building a skilled, agile, and high-performing workforce that drives sustainable growth and competitive advantage for the organization.

Key Systems

The Global Training Manager, focusing on Training, Assessment, and Employee Performance Prediction based on Training and Assessment Data, will primarily engage with the Learning Management System (LMS) to design, deliver, and track training programs. They will create, administer, and analyze assessments that gauge employee competencies and learning outcomes. Additionally, they will leverage internal CRM system to monitor and predict employee performance, leveraging data from both training and assessments. Integration with a Data Analytics Platform will be essential for analyzing training effectiveness and predicting future performance trends.

Inputs

Incoming training requests and supporting documents are routed through the Global Training Manager, typically from Sales, Operations, Human Resources, department heads, or training coordinators, as are modifications or updates to training programs. Requests for training activities are received via Cases in our internal CRM system. The CRM system will also generate recurring Cases based on schedule to remind the Global Training Manager to complete tasks regularly. The Global Training Manager may also be alerted by the same system for any preset events or conditions. Additionally, data from training sessions, assessments, and employee performance metrics are collected and analyzed to predict future training needs and employee performance outcomes.

Outputs

The Global Training Manager outputs comprehensive training courses and assessments, which will be implemented into Learning Management Systems (LMS). This role generates detailed reports on training effectiveness, employee progress, and skill acquisition, which are shared with department heads and HR teams to inform strategic decisions. Predictive analytics on employee performance based on training and assessment data are also produced, enabling proactive talent management and targeted development initiatives. The Global Training Manager circulates training schedules, compliance deadlines, and certification requirements to relevant stakeholders, ensuring timely completion and adherence to standards. Additionally, this role may provide personalized feedback to employees, recommend further training opportunities, and collaborate with external training providers to enhance the training curriculum. Regular updates and insights on training outcomes and employee performance trends are communicated to senior management to support organizational growth and development strategies.

Activities

- Develop and implement global training programs and materials to enhance employee skills and knowledge.

- Implement and enhance assessments to evaluate candidates and employees on Language, Aptitude and various Skills.

- Analyze training and assessment data to predict employee performance and identify trends or gaps in skills.

- Collaborate with regional training managers and other stakeholders to ensure consistency and alignment of training initiatives across different locations.

- Provide ongoing support and coaching to employees and managers to ensure the successful application of training content and continuous performance improvement.

Recommended Items

- Training Needs Assessment Framework 

- Global Training Program Development Checklist 

- Cross-Cultural Communication Guidelines 

- Training Session Planning Template - Learning Objectives Setting Framework 

- Training Evaluation and Feedback Form 

- Global Training Rollout Plan Template 

- Stakeholder Engagement Checklist - Training Content Localization Guidelines 

- Virtual Training Best Practices Guide 

- Training Budget Planning Template 

- Trainer Competency Development Framework 

- Training Impact Measurement Guidelines 

- Continuous Improvement Process for Training Programs 

- Risk Management Checklist for Global Training Initiatives

Content Example

- Training Program Curriculums and Schedules.

- Assessment Reports and Performance Metrics.

- Employee Training Progress and Completion Records.

- Predictive Analytics Reports on Employee Performance.

Sample Event-Driven Tasks

- A new training program is launched: Develop and distribute training materials, schedule sessions, and coordinate with trainers to ensure smooth implementation.

- Quarterly performance review period begins: Analyze training and assessment data to identify trends, prepare reports, and present findings to senior management.

- Employee feedback indicates a gap in skills: Design and implement targeted training modules to address the identified skill gaps and monitor progress.

- New assessment tool is introduced: Train staff on how to use the new tool, integrate it into existing training programs, and evaluate its effectiveness.

- Annual strategic planning meeting: Use historical training and assessment data to predict future training needs, propose new initiatives, and align training programs with organizational goals.

Sample Scheduled Tasks

- Monthly Training Needs Analysis: Conduct a comprehensive review of training needs across different regions and departments to identify gaps and plan upcoming training sessions.

- Quarterly Performance Reviews: Analyze employee performance data post-training to assess the effectiveness of training programs and identify areas for improvement.

- Bi-Annual Training Program Updates: Update and revise training materials and programs based on the latest industry trends, feedback from participants, and performance data.

Sample Infill Tasks

- Develop and implement a comprehensive global training program that aligns with organizational goals and addresses skill gaps identified through performance assessments.

- Design and administer regular assessments to evaluate employee knowledge retention and skill acquisition post-training, ensuring continuous improvement in training methodologies.

- Analyze training and assessment data to identify trends and patterns, using predictive analytics to forecast employee performance and potential areas for development.

- Collaborate with regional training managers to ensure consistency in training delivery and assessment standards across different geographical locations.

- Create detailed reports and dashboards that provide insights into training effectiveness, employee performance, and predictive outcomes, presenting findings to senior leadership for strategic decision-making.