- Dedicated Global Talent for Hospitality Teams
Scale Hotel Operations Without Labor Costs
Build a 100% dedicated global team for reservations, guest support, accounting, reporting, sales support, and back-office operations.
SOC Certified Offices
- No Recruiting Fees
- No Setup Fees
- No Long-Term Lock-In
Founded & Based in Dallas, TX
with offices across Latin America and Asia.
The Problem
Your Teams Are Being Asked to Do More With Less
Local hiring is slow. Labor costs keep rising. Guest expectations never go down. And outsourcing usually means giving up the control that protects the guest experience.
Hiring Takes Too Long
Front office, admin, accounting, and support roles sit open for months.
Service Quality Is Hard to Protect
Traditional outsourcing means scripts, handoffs, and inconsistent guest experience.
Demand Never Sits Still
Peak seasons, events, new property launches, and group bookings outrun rigid staffing plans.
Back-Office Work Pulls Leaders Away From Guests
Reporting, reservations, billing, and vendor coordination consume senior attention.
See who's available right now on the Relay Bench™.
Browse highly vetted candidates and transparent pricing — in under 2 minutes.
See who's available right now on the Relay Bench™.
Browse highly vetted candidates and transparent pricing — in under 2 minutes.
Staffing Support
Roles Relay Can Support
Local hiring is slow. Labor costs keep rising. Guest expectations never go down. And outsourcing usually means giving up the control that protects the guest experience.
Reservations and Booking Support
Reservation updates, booking confirmations, guest communications, group booking support, calendar coordination.
Guest Experience Admin
Pre-arrival messaging, post-stay follow-up, guest issue routing, review response drafts, loyalty and member support.
Front Desk Remote Support
Email, chat, phone follow-up, guest documentation, task routing, night-audit support where appropriate.
Hospitality Accounting and AP/AR
Invoice processing, vendor payments, reconciliations, billing support, reporting, month-end assistance.
Revenue and Sales Support
Lead follow-up, group inquiry support, proposal prep, CRM updates, sales admin, reporting.
Operations Coordination
Maintenance tickets, vendor coordination, purchasing support, inventory tracking, internal reporting.
HR and Recruiting Admin
Candidate scheduling, onboarding paperwork, employee records, training coordination, compliance documentation.
Data, Reporting, and AI Workflow Support
Daily reports, occupancy and revenue dashboards, guest feedback summaries, AI-assisted admin workflows.
Not BPO. Not Freelancers. Your Team, Globally.
Why Hospitality Leaders Choose Relay
Dedicated Talent, Not a Call-Center Pool
Your Relay team member works only for your company. You manage their priorities, standards, tools, and performance.
No Long-Term Lock-In
Add capacity for a peak season, a new property, or a backlog without long-term commitments, hiring risk, or severance exposure.
Office-Based Global Team
Your Relay team member works only for your company. You manage their priorities, standards, tools, and performance.
AI-Ready Hospitality Support
Every Relay team member arrives trained on AI tools for reporting, admin workflows, summaries, and guest communication drafts.
One Simple US Contract
Relay handles recruiting, payroll, benefits, compliance, IT, offices, and HR so your team focuses on guests.
How It Works
From Stretched Team to Staffed Team in Four Steps
Dedicated Talent, Not a Call-Center Pool
Your Relay team member works only for your company. You manage their priorities, standards, tools, and performance.
Review Vetted Global Candidates
Matched on role, hours, language, systems, and service orientation. Candidates presented in days.
You Choose and Manage the Person
They work in your tools, follow your process, and report to your team.
Relay Handles Everything Else
Recruiting, payroll, benefits, compliance, IT, office, HR, and ongoing support.
Hotel Back Office Support, Compared
Relay vs. Hiring vs. BPO vs. Freelancers
Model
Best For
The Tradeoff
Local Full-Time Hire
High-control leadership roles
Slow, expensive, hard to adjust as demand changes
Freelancer / VA
Small task-based work
Less consistency, less supervision, less infrastructure
Traditional BPO
High-volume scripted tasks
Less brand control, shared teams, more handoffs
Dedicated hospitality support
Best when you want the cost advantage of global talent with the control of an internal team
Offshore cost advantage with the control of an internal team.
See who's available right now on the Relay Bench™.
Browse pre-vetted candidates and transparent monthly pricing — in under 2 minutes.
Proof
Built For Hotel Operators - By Hotel Operators
Relay has supported global teams for more than 20 years across operations- heavy hospitality industries where accuracy, responsiveness, and cost control really matter.
We needed a way to handle growing document volume without proportional cost increases. Relay’s AI solution delivered. What used to take our team days now happens automatically. We only review the exceptions that need our attention. It’s not just faster, it changed how we handle document processing entirely.
-VP of Finance, Boxer Properties
Multi-Location Hospitality Operations
Frequently Asked Questions
Do I Keep Control of the Team?
Yes. Your Relay team member works under your management, inside your tools, following your standards and process. Relay handles the employment infrastructure
Is This the Same as Outsourcing?
No, Traditional outsourcing usually means handling off work to a vendor-managed team. Relay provides 100% dedicated team members who work for your company full-time
Can Relay Support Guest-Facing Work?
Yes, depending on the role, hours, communication requirements, and training. Relay is best for structured guest support, reservations, follow-up, admin and coordination workflows where your team defines the process and service standards.
What Hospitality Systems Can Relay Talent Support?
Relay can recruit for experience with your specific systems, including PMS, CRM, accounting, reservation, ticketing and reporting platforms.
How Quickly Can We Start?
Relay typically presents candidates in days, and selected talent can often onboard in as little as 1 to 2 weeks depending on role requirements.
What Does Relay Handle?
Recruiting, vetting, payroll, HR, compliance, office infrastructure, equipment, IT, and ongoing support.
Can We Handle Seasonal Demand?
Yes. Relay is built for changing needs, including peak seasons, new property launches, and events. There are no long-term commitments, so adding a team member never creates hiring risk.
Hospitality Staffing
Hotel & Hospitality Staffing, Built Differently
Most hospitality staffing options force a tradeoff. A traditional staffing agency delivers local candidates slowly and expensively. A BPO delivers volume but takes your workflows behind a vendor wall, with shared agents, scripts, and handoffs that put the guest experience at risk. A hospitality virtual assistant is affordable but works alone, without supervision, infrastructure, or backup.
Relay Human Cloud is a different model. Relay recruits, employs, and supports 100% dedicated team members in professional SOC 2 Verified offices across India, Honduras, Mexico, and the Philippines, and places them directly on your team. They work your hours, in your property management system, your CRM, and your accounting platform, and they report to your managers. You direct the work. Relay handles recruiting, payroll, benefits, HR, IT, equipment, office space, and compliance under one simple US contract.
Hospitality companies use Relay for remote reservations support, guest experience administration, hotel back office support, hospitality accounting and AP/AR, revenue and sales administration, operations coordination, and reporting. Because every team member arrives trained on modern AI tools, they also help teams automate summaries, dashboards, and routine admin workflows.
The result is the cost advantage of global talent, at about 75% below comparable US rates, with the control, consistency, and accountability of an internal hire. No recruiting fees, no setup fees, and no long-term lock-in.
Ready to Build Your Hospitality Support Team?
Tell us where your team is stretched. We’ll identify the roles, show you vetted global candidates, and give you transparent pricing.
© 2025 Relay Human Cloud · Yardi · Voyager · Genesis2 · Breeze · CRE Accounting · Property Management
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